epic games account pairing not working

Hi Michael. My name is Kyle and I'm an independent advisor.

The account connection is created on Epic Games' system, so you'll need to contact their support team for help with this: https://www.epicgames.com/help/

Thanks,
Kyle

Try signing into the Epic Games account on the game that purchased the Founder's Pack. If that doesn't work, see what Epic has to say.

It didn’t work, and when I tried to find my epic games account. Which I used the sign in with google and Xbox buttons on the epic games website. It tried to make me create a new epic games account even though I had one for my old account

Hello Emily G, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you're experiencing issues trying to connect your child's new Xbox to Epic games.

First make sure that the Microsoft account you use to sign in to your child's new Xbox is the same account that was previously used on the other Xbox. If you are using a different account, games and player tags may not appear. Try to log in with the correct account.

If you previously unlinked your Epic Games account from the old Xbox, make sure you've successfully linked your Epic Games account to the new Xbox. This is usually done through the account settings in the specific Epic game your child is trying to play. Make sure you follow the pairing steps provided by Epic Games precisely.

Check the game library on the new Xbox to make sure Epic games are installed. If they don't appear in your library, you may need to search for them in the Xbox Store and download them again on the new console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.

No, my epic games account isnt working, my microsoft is fine.