Engraving Xbox One Controller Design

PatrickHowes · Nov 29, 2018

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I ordered a custom controller that I belive should have had custom engraving. No engraving upon arrival and it seems like there is no way to see the original order, just the order number and a breif discription.

:)

KingRichardIIIX · Nov 29, 2018

Engraving Xbox One Controller Design

This may be a longshot. Is there any way to send a purchased custom Xbox One controller back in for engraving to be added on? I designed a controller with an engraving, and someone purchased it. But when the order was created it defaulted to turning the
engraving option off, which erased the engraving from the original design. What was then purchased was an incomplete design. So can a controller be sent in to Microsoft and the Engraving option be added on to a previous purchase at additional cost?

kelly karl · Nov 29, 2018

Free engraving on Xbox one controllers

My xbox home menu says free engraving on design lab controllers but when i paid for it it charged for it still

Smwutches · Nov 29, 2018

You would want to contact Microsoft Store support to see if they can verify the order details and replace it if it was supposed to have
engraving.

Smwutches

You would want to contact Microsoft Store support to see if they can verify the order details and replace it if it was supposed to have
engraving.

HAZMAT RADIO

Once you get the controller, that's it. If it was supposed to have engraving on it or if it was the wrong color, you'd have an option.

Due to the customized nature of the controller, please note that non-defective product returns are not accepted.

https://xboxdesignlab.xbox.com/en-US/?xr=shellnav

DerVaddi

i think a custom Controller from the design lab with your partner's favorite colors and a nice engraving would be great.

Smwutches

As far as I know, the only way to design the controllers is with the options available on the site. The only way to get any kind of name on them is by engraving. Per the Design
Lab FAQ:

Can I upload my own graphics and have them applied on the controller?

Not at this time. Customization is limited to choosing color parts and optional engraving.

No one from Design Lab uses the forums. Contacting Microsoft Store Support is the only way to get in touch with anyone about them.

XBF Ruben D

Hello kmorgan9,

Thank you for posting on Xbox Forums. In regards to this engraving issue with the Design Lab Controller, have you tried to clear the cookies and cache from the browser? I would also suggest trying a different browser or a completely different device
when trying to create a Design Lab Controller through the website. When you try to create the Design lab controller, what kind of error are you receiving? What kind of error message or code are you receiving when trying to add the engraving.

If you can please reply back letting us know so that we may properly assist you with this issue. Thank you again for posting on Xbox Forums.

Engraving Xbox One Controller Design