Enforcement

My account which my son was using to play Fortnite was banned. It said This account sent inappropriate messages or participated in inappropriate voice or text communications. This may include harassment or bullying behavior, using abusive
or offensive language, negative speech towards a person or group, disruptive behavior, spamming, or other inappropriate communications.

I spoke with the friends he plays with and they claim he didn't say anything. I signed into my email to get to the bottom of this, and it refers me to enforcement page. I am then taken to a test questionnaire before i even get to see what he
is accused of? There are no numbers to call or anyone to speak with, and because I answered a question incorrectly, I have to wait 24 hours to see what he did? That seems crazy to me. How is that even fair?

Any help or insight on this is greatly appreciated. But I am concerned because I have heard stories where a salty player reports someone and they will suspend you without checking chat logs or anything. Really surprising when I started looking
into this and the complete lack of transparency or details of what you are even being accused of.

:)

 

Can't sign in to XBL

Did you check your email and make sure you're not the subject of XBOX Live enforcement?

 

Xbox One reputation system is built to make trolls play with trolls

Have you seen the "Enforcement United" programme too? Community moderators, whose reviews presumably carry more weight than your average member.

Take Action and Improve the Xbox Live Community - Xbox Wire

 

Unfortunately the enforcement team are the only ones who handle suspensions and submitting a case review is the only way to contact them. So there's not really any more information anyone can provide other than what's on the enforcement site.

The enforcement team do investigate every complaint they receive and will only issue a suspension if they determine you've done something to violate the code of conduct. So you can't be suspended just because someone was salty and reported you.

 

Reports are usually verified and investigated.

Ban's usually don't occur without evidence.

The enforcement page can't go into exact details of it though.

This is most likely done to protect the reporter from further harassment.

 

Thanks for the replies. That makes sense but making me take a test to see what he may have done is just absurd. It was some code of conduct test. I have to wait 24 hours to try and pass again just to see what he may have done. I don't disagree with taking
any action if it is warranted. but for crying out loud, don't make it so cumbersome just to get the details. I feel hat isn't too much to ask

 

The questionnaire is there to kind of test how well you know the code of conduct. If you fail it it's meant to get you to read over the code of conduct to better understand what is and isn't allowed on Live.

 

The test part is to filter the knowledge you have over the xbox terms of conduct... you have to wait and see what was going on woth the ban...

 

It should be easy itsmoral right snd wrong answers if you dont know the basics of good behaviour how do you know whatbyou did wrong?

Thats the jist of the test

Is it ok to cheat

Is it ok to mod snd cheat

Is it ok to curse at someome common its basic common sense

You can review the code of conduct all the answers are in thr summary and its real easy

Use commonnsense and right and wrong

Less then 10 lines really

It should be easy for a parent to answer codee of conduct

Im sure yiur workplace has similar rules

In canada ita the workers bill of rights

Can you cut corners wnd cheat ? Can you modify a product beyond what your workplace allows ? I can garentee you would know quicklyif yiu try anybof that

 

The questionnaire is straight forward really, Each question is very easy to answer correctly providing you understand what is right and wrong on the xbox live services.

If you get a question wrong then you have no option to wait for 24 hours to try again, The case review is your only way of having your enforcement reviewed.

 

Hi, just to add to the number of ambassadors posting, you won't get further information by answering the questions for case review. Once answered correct, you get the chance to state your case against suspension. There is a myth section
here Xbox Enforcement | How Do I which is worth reading.

On a side note, he's got good friends who will stick by him and not drop him in it.

 

Hey there, Case Reviews are the only way to contact Enforcement.