Enforcement website is not working.

StK 7SMOKE · Jan 23, 2022

I recently was notified of being in an enforcement suspension on xbox live. I went to the website, clicked on the orange link to take me to view the suspension, and it is not there. Instead it only shows me the 1 past enforcement history that I have had. Unfortunately, aside from not being able to know what I am being punished for, but I am not able to open a case for it or contact anyone from the enforcement team about it because it would need to exist for that to happen. Which is pretty crazy because I've had my xbl account for 10 years and this is only my 2nd transgression, and they gave me a week suspension. Which seems a little excessive for not being the antagonist in the situation. I would like to: A. Have this action be made viewable on the enforcement page. B. Speak with someone on the enforcement team. And C. Submit a request to get this time reduced. It has already been 2 days already with no form of clarity as to why I am not receiving a service I am paying for

:)

Smwutches

Unfortunately until the site is fixed, it is not possible to submit a review which is also the only way to contact the enforcement team.

OnlyThanatos

Wpak i double checked and i confirmed that... testing it with my account from different cpus and browsers i cant login... in fact it logged in but when back to the home site shows it as not logged, but when you click to log again it dont prompt you to log
it auto reload like you be already logged and still showing it as NOT LOGGED IN.

Then... i tested from PC and browsers with other accounts and with some accounts it works, not all and not with mine.

And after that i tested my account login in from my mobile phone, and from there it works perfect!

So... can someone sort it out?

thx a lot in advance!

Mister Mascot

OnlyThanatos,

Which browsers did you use and see the problem with? We're not able to reproduce the same issue here so we're looking to see which browsers you've tried so we can try to see what you're seeing. Let us know!

OnlyThanatos

Mister Mascot, first of all, thank so much for your support, Yes, i checked and all is OK like the first day when i created the account 10 years ago, i found the same issue on other 2 or 3 accounts of friends, i want to clarify that i have no problems accessing
any other microsoft and/or xbox sites, with my account, only with the "bad working" enforcement site (i said "bad working" cause the site is having several issues, like non working links for e.g. "REPUTATION" button that is not clickeable, since around more
than 9 months)

And the issue is presented only with web browsers on PC and not on the web browser of my mobile phone and/or tablet, then i bet that the problem is no regarded with my account, but with the site itself.

Thx a lot for your help, if this is a big problem, i really apreciate your effort and help, i can live without use that site, i just want to inform that the site is having an issue.

Thx a lot again.

OnlyThanatos

Mister Mascot... i used Internet Explorer 10, 11 and Microsoft edge... even i used Firefox, Chrome and Opera on windows 7 and windows 10 and tested on an old win XP cpu too... on all cpus and browsers i got that issue with my account, but not with other
accounts...

But if i test it on the Web Browser of my Mobile phone, The Site WORKS PERFECT!

I dont know why i am getting that issue on all pcs i test even if i test on pcs from where i never logged in.

Hope this can help to solve my issue.

Thx a lot in advance.

Enforcement website is not working.