Enforcement Site Not Working? Cannot Log In

Discus and support Enforcement Site Not Working? Cannot Log In in XBoX on Consoles to solve the problem; My son has received enforcement action and has currently been barred from chat. I have received the email (I hold the account so that I can monitor... Discussion in 'XBoX on Consoles' started by Hullblazer, Aug 19, 2020.

  1. Hullblazer
    Hullblazer Guest

    Enforcement Site Not Working? Cannot Log In


    My son has received enforcement action and has currently been barred from chat. I have received the email (I hold the account so that I can monitor online action - or so I thought).

    The email holds no details of the reason or the duration of the enforcement but does include links to the enforcement site. This requires you to log into your Live account, obviously, which, for the last three days, has been met with "We
    are experiencing technical problems. Please try again later".

    If I cannot log in, I cannot investigate the enforcement, nor can I challenge it. It is unusual for Microsoft to be down this long, can anyone offer any assistance?

    :)
     
    Hullblazer, Aug 19, 2020
    #1
    1 person likes this.
  2. BrihamPz Win User

    Can't log in to the enforcement site

    Ah, I was hoping since it was an issue of access to the site and not of the enforcement itself there might be a lane to at least get the information they say should be available.
  3. Girl-PrideRachel Lyn Win User

    Can't log in to the enforcement site

    Ive tried everything. 3 different computers and still can't sign in to see what i did wrong. I didn't get a suspended enforcement. I got a permanent ban. Have no idea why. Probably trolls as i don't game online. However i did change my region to buy a game from the Hong kong Microsoft Store using a $300HK Microsoft card i purchase online. If that's what I'm banned for then I'll just stop supporting Microsoft & move over to Sony.
  4. Jesse E' Win User

    Can't log in to the enforcement site

    Unfortunately only the enforcement page has that information. You can also check your email if you have received a notice of the enforcement action on there as well
  5. BrihamPz Win User

    Can't log in to the enforcement site

    Ok, I think I have found the cause of the issue (though I still can't log in to the enforcement site). It looks like a screenshot I took of the game Judgment and had sent to a friend was removed and there is now just an image of a gavel, which I assume means it deleted by moderation. Why would a screenshot of a game microsoft sold me be against the terms and conditions?
  6. Jesse E' Win User

    Can't log in to the enforcement site

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Recently this issue has been coming up a lot; not being able to sign into the enforcement page after a suspension is received. Sadly, there's no troubleshooting for this since it is an account issue and the enforcement page opens on my end. It appears the support person you spoke to might be right, but i haven't found any official information confirming this, so there's no way to know for sure
Thema:

Enforcement Site Not Working? Cannot Log In

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