Enforcement action communication suspension

I'm ban but it doesn't say why though or how long it is I spent so much money on my account since day one

Hello scott wilbanks,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

It appears that the issue started after you have submitted a case review for the enforcement action you have received. Let us check every detail so that we can provide enough information related to your concern.

Before we proceed any further, we would like to set your proper expectation that here in community forum and live support channel cannot do anything about enforcement because this is handled by Enforcement team and any issues related to enforcement actions must be directly address to them.

With regards to your account issue that happened after you appealed the case, we will ask few questions to help us isolate further.

1. Are you getting an error message? If yes, what is the exact error message you have received?
   
2. Have you tried signing in your Microsoft account through the account landing page? Try signing in your account through this link: https://account.microsoft.com and see if you can sign in just fine.
   
3. Have you tried signing in your account as well in Xbox app?
   

Additionally, to prevent any enforcement actions in the future, you may check the Xbox community standards through the link below.

• Xbox Community Standards | Xbox
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello ObscureHealer63,

Thank you for your prompt response.

We are to hear that the reason why you cannot signed in your account in Xbox is due to the device ban. While most enforcement actions happen at the account level, Xbox will temporarily suspend or permanently ban Xbox consoles or other devices where repeated and egregious violations have occurred.

Note that customer support in community forum and in live support channel can’t assist with suspensions or enforcement actions. If you need assistance with an active enforcement action, it may qualify for the case review process. This will be taken cared by the dedicated team which is the Enforcement Team.

To submit a case review, please refer to the link below. You may also check the Device ban frequently ask questions (FAQ) for your reference.

• How to submit a case review.
  
• Xbox devcie suspensions and bans.
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Microsoft Community Moderator

I'm afraid we aren't we aren't able to help out with Enforcement actions here on the forums.

If all accounts are experiencing a communication suspension, it's likely your Xbox One has received a console suspension. For details, be sure to check your e-mail for communication.
Enforcement.xbox.com is also a great resource for details on Enforcement actions.

Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live.

When XBLPET issues an enforcement action, an email message is automatically sent to the address associated with your Xbox Live account. You can also check the page displaying any enforcement actions associated with your account:

enforcement.xbox.com/.../ShowEnforcements