Email saying My banned account was reactivated but it's not

Hello Max
Yes, it's legit. Let's try waiting for now, just in case the server is still processing the information

Got no reply from anyone at Xbox and it's been over a week now and I don't know what to do

Hello Max, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I just want to confirm… the email address from where you received this response is a Microsoft domain, correct?

If that's correct, please try waiting up to 48 hours after this reply to see if your account suspension was finally lifted.

I would like to let you know that if maybe the issue persists, I recommend you to reply to that email and ask this agent what happened with your suspension.

Hello Max, I'm sorry to hear your account is still locked
Try replying to the last email you received from this Microsoft employee to see if they can assist you further with this inconvenience

This was the email address I got