Email notification, Problem with account

Hello MarsNeedsTacos,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Have located the settings for me and my son but my problem is I cannot find any that link to the old email account which is where the emails are being sent. I have looked at contact preferences, security, spend, activity but I cannot locate the setting
that indicates the old email account should be used for notifications for activity and spend. Thx

Hello Golf,

Thanks for reaching out to the forums. We see you have a question on notifications. Is it possible the same email is on a friend or relative account also as a secondary. For example if you have a child is it possible to be on their account? This will send
notifications to that email also even though it isn't your account.

Thanks,

Brad

Verify if what account you are seeing afterwards. Whatever the address is, that's where the notification and emails be sent to.

Hi Mae, thanks again. I’ve signed in and I have 2 email aliases on the account. Neither of these receive the purchase confirmations or notifications.

The email account that receives them is one that I think I had merged with this current account a few years ago, but is not listed anywhere and is still receiving all the emails.

Thanks,

Matt

The reason for the blocking of your account could be an issue with your security settings / notification by: phone number

If it is being used by a second Microsoft account too,

After reactivating your account, try to customize the security settings to notification by alternate email only and see if it goes away. If it does your phone number is in use by another account for notifications.