Email is correct in profile, but never receive emails regarding rewards.

Discus and support Email is correct in profile, but never receive emails regarding rewards. in XBoX Rewards & Social to solve the problem; Changed email address 9 months ago and do not receive emails regarding my account. I have confirmed my email is correct.... Discussion in 'XBoX Rewards & Social' started by squiggly1, Dec 5, 2016.

  1. squiggly1
    squiggly1 Guest

    Email is correct in profile, but never receive emails regarding rewards.


    Changed email address 9 months ago and do not receive emails regarding my account. I have confirmed my email is correct.

    :)
     
    squiggly1, Dec 5, 2016
    #1
  2. Xbox rewards need help to redeem?

    Please help, is there a wait period before you receive an email regarding your rewards?
     
    Angel Death 16, Dec 5, 2016
    #2
  3. btrips
    btrips Guest
    One year anniversary of the one - thanks message from xbox

     
    btrips, Dec 5, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Email is correct in profile, but never receive emails regarding rewards.

    Hello SquigglyRulez,

    We do not see your name on the list for failed emails. Can you private message me using the small envelope on the bottom of this post with the email that you have confirmed seeing on your Microsoft Account?
     
    XBLRewards8, Dec 7, 2016
    #4
  5. XBLRewards8 Win User

    Email is correct in profile, but never receive emails regarding rewards.

    Hello SquigglyRulez,

    We do not see your name on the list for failed emails. Can you private message me using the small envelope on the bottom of this post with the email that you have confirmed seeing on your Microsoft Account?
  6. XBLRewards8 Win User

    Rewards email is correct

    Hello Jackopalypse,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
  7. Angel Death 16 Win User

    Xbox rewards need help to redeem?

    Please help, is there a wait period before you receive an email regarding your rewards?
  8. Feral Brutality Win User

    UAI @ Day 61

    That is correct I never received the email to setup a new password for my account so I could recover it. All the spam messages from Xbox like rewards statements and what not stopped going to the original email address and to the new one I set up but that's
    it. I'll send a message with my case info in it.
  9. XBLRewards8 Win User

    My Xbox Live Rewards email address won't update

    Hello AnskiereTheMad,

    We use your Microsoft Billing email to send Rewards emails to. We see that your billing email is different from your current email, which may be why you are receiving emails to the unwanted address. You can find your billing email from your Microsoft Account's
    profile page (https://account.microsoft.com/profile/) under the "Edit your billing info" option.
Thema:

Email is correct in profile, but never receive emails regarding rewards.

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