Email from my Xbox Live account removed and replaced with another, by a hacker.

:)

 

Xbox is telling me to get Gold even though I have it?

Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.

 

Xbox is telling me to get Gold even though I have it?

Good to know. I'll try all this when I get back home to try it out. Thanks


Sent from my iPhone using Tapatalk

 

Not sure if anything can be done, you could try contacting customer support and see if they can help

Contact Us | Xbox Support

 

Hey there Thiago_207,

Sorry to hear that you're experiencing this issue concerning your account getting hacked. We actually do have a great online guide entitled

"I think my account has been hacked" that should help you out with this particular situation.

Whenever you get a chance, give that guide a look through, those steps a try and don't forget to let us know how that helped in resolving the issue.

Much Thanks!

 

You can recover your account, even if a hacker has changed the password. If your account has been hacked, first try to reset your password. If you previously connected your account with an additional email
address and/or a mobile phone number, we'll send your new password there. You don’t need to know the password to reset it.

To reset your Microsoft account password online, go to

Get back into your account and follow these steps:

1. On the Why can’t you sign in? screen, select the issue that is preventing you from signing in and click
   Next.
2. On the Recover your account screen, enter your Microsoft account in the first text box. If you don't know your Microsoft account, see
   
   Find your Microsoft account email address or password.
   In the second text box, type the characters displayed on the screen. This is to verify that you aren’t a robot. Click
   Next to continue.
   
3. On the We need to verify your identity screen, you’ll be given the option of the having a reset link sent to you by email, or having a code sent to your phone. Choose the option that works best for you:
   • Email: Choose this option to have a reset link sent to the alternate email address associated with your account. When you open the password reset email, click the link to reset your password.
     
   • Text: Choose this option if you have associated a phone with your account where you can receive a security code by text or voicemail. If you choose this option, you'll be asked to re-enter the last four digits of your phone number as an
     additional security measure.
   If you can use one of these options, click YES below after you receive your password reset link or code. Otherwise, continue to the next section.
   

What to do if you can’t use any of the password reset options

If you can't use any of the password reset options, select
I don’t have any of these on the We need to verify your identity screen. Follow these steps to access the online account recovery form:

1. In the Contact email address text box, enter a current email address where we can contact you.
   
2. Click Next.
3. To make sure we have the correct contact email, we will send a code to that address and ask you to enter it.
   

To help maintain the security of your Microsoft account, you’ll be prompted for the identification information you provided when you initially set up your account. Fill in as many of the boxes as you can.

Tips for completing the online account recovery form

• Answer as many questions as you can. Your answers don’t have to be perfect; provide as much information as possible.
  
• Use the information you provided when you created the account or last updated it. If you have moved since you created your account, your information may still include your old address.
  
• Submit the form from a computer you frequently use.
• Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” instead of “hotmail.com.”
  

After you complete the online account recovery form, you'll receive an email acknowledging that your request has been received. You'll receive a response to that request within 24 hours (generally much
sooner).

Note The password reset link will expire within 72 hours of delivery, so you’ll want to keep an eye out for it. If you don’t receive an email, check your spam or junk folder to see if any
of the account recovery emails are there.

If you receive an email with a password reset link, click
YES below. If you receive an email notifying you that you did not provide enough information to verify your identity, or if you don’t receive an email at all within 24 hours, click
NO below.