Email from microsoft for account verification not being received by my mail server

Hello Joel Mitchell,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are unable to receive verification code to your alternate email address that contains hyphen. Let us check and see on what we can do to help resolve your concern in a timely manner.

An email address with a hyphen is valid and should be able to receive verification codes from Microsoft. However, if you’re not receiving the codes, try th e troubleshooter guide tool provided in the link below. If the issue persists, you may reach our live support channel by pressing the contact support button provided in the link and make sure to select the best option that best describe your problem.

• Troubleshooting verification code issues - Microsoft Support
  

Thank you for choosing Microsoft. Stay safe!



Sincerely,

There is currently a known issue with e-mail verification codes that is being worked on.

Users may experience difficulties with the following services:

•Users will be unable to receive Email Verification Codes while making account management changes.

support.xbox.com/.../xbox-live-status

Sorry if I understand wrong, but you want to delete your email account? Or you dont want to receive emails from a specific user/email account?

I want to delete my account and not receive mail.

Thank you.

I want to sign out with the Microsoft community

and stop receiving mail on the Microsoft Solitaire Collection problem.

Web translation:

I changed the verification email that I did not put and I can not access to change the password of my microsoft account, nor remove that email that I do not have

I have a problem with my Microsoft account, I do not have access to my account settings (password, security etc) because when I want to access it asks me to verify with a code that they sent me to that verification mail, but the problem is that this email
is not mine and that person enters my account and pretends to be the owner and now threatens to steal it from me, and he can access that information and I can not remove that verification email, because if he sent a request of information replacement, I mean
to remove that verification email that is from the person who wants to steal from me, it sets me apart in 30 days and that gives me time to cancel the request and keep having my account that is mine not yours , I clarify the problem is the mail that I gave
as verification being that I did not give that mail, that person put it without my authorization, I hope you can really help me I have been looking for days but just send me to that alternative email and or let me make my account private and not between that
stranger, I wait for your answer

Response:

Hi there,

if your account is compromised, which it sounds like it is, then please follow all the steps on the following support page, it will have all the steps you need to try and take and hopefully that will result in you getting your account back.

This is the link with all the steps:
https://support.xbox.com/my-account/security/compromised-account-solution

The verification servers are bugged. Verification emails aren't being sent in timely fashion, either