Email for Xbox account cannot be changed. Has anybody had this issue?

My son has had the same thing happen to him. His account has been hacked in the early hours of the morning and he has woken to a series of changes on his account. His account email address has been changed ( so technically he has no account), passwords reset, family deleted and all his security changed. He cannot use the recover password as the email is no longer valid on the account. We cannot contact customer services either as its all fully automated and there is no option for our situation? Have you managed to get anywhere yet?

You can change and update the email address. If an email has been used on an account you cannot transfer to it.

change email address

Microsoft has suspended my account. I know that my email has been compromised because of the hacker changed my security settings and i cannot do anything, when i go cover my account it says that my account/email dosent exist and i cannot recover it because
the hacker changed my email security settings

i let it sit for a while turned it back on and it is good now, i appreciate the help though

cheers

Hi

Can you please try what I have listed below fist just to try and eliminate other possible reasons.

1. Fully power down the console and remove the power supply for a minute

2. Make sure you have connected the console power feed directly into a wall outlet and not via any power bricks or surge protectors.

3. Disconnect and reconnect the HDMI cable form both the console and television

4. Try an using an alternate HDMI cable and a different port on the television

5. If possible try connecting the console to an alternate television to see if the same thing still happens