Email address is showing as information needed despite being correct.

the smakdaddy · Dec 22, 2016

hi,

My email address for my Microsoft account and billing email address are the same and up to date.

The site says if there is an issue to post is here.

Can this be fixed?

:)

SimpleMom79 · Dec 22, 2016

My live rewards isn't showing the correct account

My live account isn't showing the correct information it's showing my nieces and the 2 accounts have different email addresses what can I do??

SabreDarkness · Dec 22, 2016

Confirm/make sure that email address is correct.

I get this message on the site.

There Is Information Needed

Some of the information in our database appears to be incorrect. Confirm that the personal email address for your Microsoft Commerce account is correct by clicking on the button below. If it is correct, then create a post here in our help forum.

My email address is correct.

Best regards,

Michel

XBLRewards3 · Dec 27, 2016

Hi the smakdaddy. Looks like your Rewards account is set up correctly and there are no errors showing.

XBLRewards3

Hi the smakdaddy. Looks like your Rewards account is set up correctly and there are no errors showing.

Skully Headshot

Ok so you click the gamertag (the incorrect one) sign out. Press sign in. Enter your information.

Then what happens? I literally just did this. Worked fine. Whats happening on your end?

Tony Owens2

I have uninstalled and reinstalled the app, it came up with the same wrong profile but I was allowed to select the correct one and now it works! Very strange but can’t say I’m surprised 😆 at least if other folk have the same / similar issues they won’t be throwing their laptops out the window in frustrations 😆

Tony Owens2

Doesn’t let me sign in with any other account or profile other than the wrong one

Ugh Boss

Yeah you need to message them and let them know you have changed your email address. So the information above is correct=]

Email address is showing as information needed despite being correct.