Email about rewards account

Hello VIDFREAK,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

As long as you made the purchase using the same email address as the one you use for the Rewards program (there's no way to sign into your Rewards account on microsoftstore.com), the credits should show as pending about 15 days after the console shipped.

The free game would have been included with whichever console you purchased.

Even though they expected you to use a link that was presented inside your rewards account once you logged in. That was the issue, the email and the site where the email sent you did not specify that you needed to make the purchase from inside of your rewards
account. So you are saying as long as the emails match, the one from the rewards account and the one used for the purchase at Microsoft store the points will be rewarded.

@ Miss Kleo, Yes I still need help. I still have not received any emails, or notification about my reward points. I have checked my rewards account as well. No Pending rewards or anything.

Is this in reference to the non-depositing of Rewards points, and the emails saying that our 'accounts need updating'?

If so, how did you go about 'confirming' your email address?

Thanks in advance for any help.

Credits are not emailed to you. They should show as pending on the Rewards site about 96 hours after you redeemed them and then they will be deposited into your account by June 15.