elp I turn off the console when I start a game (it's just a game with everyone if they go...

the game cost me a lot of money and it doesn't start the game please if anyone knows how to fix it please tell me

This is not an answer is just more detail of the problem I have. The game is called call of duty black ops 3 with a dlc and the version of the xbox one s is 10.0.18363.8119

Can you give us more info, like what game it is, and which model Xbox you are trying to play the game on?

This is not an answer is just more detail of the problem I have. The game is called call of duty black ops 3 with a dlc and the version of the xbox one s is 10.0.18363.8119

for now when i want to play those games ill leave the xbox on, the problem appears when i quit the game or when the xbox is turned off.

however if i just turn off the console but not quit the game first then im able to continue, but in this case when playing the splinter cell conviction after a few days of playing it and turn off the xbox without quiting the game first the game forced me to start over anyway.

Sorry to hear it. You'll need to contact phone support to let them know what's happening then. If you live in North America dial 1-800-469-9269

However, in the meantime I wanted to mention that if you have your console plugged into a power bar you should plug it directly into a wall socket.