Elite Series 2 + Xbox One Controllers Samsung TV Steam Link Issues

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

No. I would assume that the Xbox app on our Samsung TVs might need an update.

Or, we need an firmware update for our Elite Series 2 Xbox controllers, which can only be done using an actual Xbox hardware or a Windows PC. I have neither.

My current workaround is using the “cheap” standard Xbox wireless controller I had already.

I got the Elite Series 2 controller for free, as it was part of a marketing campaign, buying that particular Samsung TV series, you receive an Xbox controller for free and a Game Pass. However, that Xbox controller doesn’t pair with the Xbox app. (It pairs with the TV only.)

It would be great if anyone who knows Xbox 2nd level support contact details forwarding this thread, so that MS can look into that and update the Xbox app for Samsung smart TVs. Or I go in a shop and ask if they can check if the Elite controller has the latest firmware installed.

Hi Xabi,

I found on Steam's support site for the Steam Link that a few controllers are compatible with the Steam Link on a Samsung Smart TV, but the Xbox One wireless controller is not one of them. It says wired so you will need to use it with a USB cable.

Here is the link:
https://support.steampowered.com/kb_article.php?ref=5613-TADC-2802

Sorry to hear you are unsatisfied with the current Xbox controllers, however, the question forum is the incorrect place to post your feedback. Unless you are asking about current Xbox controller advancements in-which case that would be the Xbox Elite Controller
Series 1 and Xbox Elite Controller Series 2. The Xbox Elite Controller Series 2 being the newest on the market and being awarded,
"Best of E3 2019 - Hardware/Peripheral" - Game Critics Awards.

For more information about these new Xbox controllers please visit the below links.

Xbox Elite Controller Series 1

Xbox Elite Controller Series 2

Hi there Sokotto,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox Elite series 2 controller. I recommend to try the following articles:

• Get to know your Xbox Elite Wireless Controller Series 2
  
• Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2
• Troubleshoot your Xbox One wireless controller

Give this a try and let us know the results.