Elite Series 2 Not Working Properly Following Firmware Update and Rollback

Discus and support Elite Series 2 Not Working Properly Following Firmware Update and Rollback in XBoX on Consoles to solve the problem; Hi, I recently updated my Elite Series 2 firmware on my Xbox and it seems to have broken the controller. What ends up happening is pressing the guide... Discussion in 'XBoX on Consoles' started by Mr Poofer, Dec 16, 2021.

  1. Mr Poofer
    Mr Poofer Guest

    Elite Series 2 Not Working Properly Following Firmware Update and Rollback


    Hi, I recently updated my Elite Series 2 firmware on my Xbox and it seems to have broken the controller. What ends up happening is pressing the guide button shuts the controller off completely, and I am unable to turn it on without plugging it into the USB-C cable hooked up to my Xbox and PC. This issue happen regardless of if I'm using the controller on my Xbox or PC (Windows 10). I tried rolling back the firmware as others have suggested, and the issue still happens on the old firmware too. Has anyone had a similar experience, and were you able to figure out a fix? I have tried a hard reset of my controller as well and that did not fix the issue.

    :)
     
    Mr Poofer, Dec 16, 2021
    #1
  2. Jesse E' Win User

    Elite Series 2 Not Working Properly Following Firmware Update and Rollback

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne...

    If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here https://support.xbox.com/en-US/help/hardware-ne...

    If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here https://support.xbox.com/en-US/help/hardware-ne...
  3. the elz Win User

    Revert/Rollback/Downgrade Xbox Controller Firmware. There is a way to do this!!! (FULL guide with pics)

    im on firmware 5.11.3118.0 for xboxc series S controller - latest, been on for weeks, before the problems with constantly disconnecting & reconnecting to the console after the latest console update about 2 weeks ago.

    series S

    OS10.0.22000.3055

    Shell 2111.0.2112.11002

    tried the controller firmware rollback via xbox assist, when you check the firmware it just says something went wrong - its on the latest firmware.......
  4. Alex_Sisk Win User

    Controller Firmware Update - Messed up my controller?!?

    I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

    Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

    I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

    Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

    Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

    -Sitting Less than 7 feet from my console

    -I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

    -As I mentioned, latest firmware on controller

    -Of course, latest firmware/software on Series X console

    -Both controllers work fine when wired.

    -Already performed hard power cycle on the controller as well as the console.

    -1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

    -That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

    It seems to me that the original intermittent connectivity issues were never resolved.
  5. StuartATrueRed Win User

    My Xbox controller Elite series 2 doesn't update to the latest firmware via Xbos Accesories App (Windows 11, version 23H2)

    Firmware version 517.3202.0 is the latest firmware version available for the Elite Series 2 controller. So your controller has the latest firmware available.

    Don't forget the Elite Series controllers use a different firmware than the other controllers, because it has different features to the standard controllers.
  6. barkm4n Win User

    Revert/Rollback/Downgrade Xbox Controller Firmware. There is a way to do this!!! (FULL guide with pics)

    Has anyone found a workaround if you do not have a console to attempt a firmware rollback? I updated my controller on my parent's Xbox when I went to visit them for the holidays, and now my Elite Series 2 controller will not connect to the Xbox Accessories app, meaning I can't configure the paddles, etc. I do not want to have to go to a friend's house and use their Xbox to downgrade it if I can avoid it, so I'm looking for a fix that can be done solely on PC.
Thema:

Elite Series 2 Not Working Properly Following Firmware Update and Rollback

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