Elite series 2 not connecting to Samsung s20+

Ok rhabk you I will try this out

Hi @XXSwayXx1, The controller's Bluetooth connection may be affected by electronic interference from other devices. Avoid using the controller near other devices that transmit radio waves, and temporarily disconnect other Bluetooth devices if possible. Follow this guide to connecting a controller to your Galaxy phone. Make sure you complete each step. If the issue persists, please contact your controller's manufacturer for assistance.

What model/brand of phone and what brand/model controller are you trying to use?

I have a Samsung galaxy s20 using a series X controller

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Same issue for me. Samsung Galaxy S20 Ultra. Tried downloading from Samsung store and play store.