Elite series 2 not connecting to computer after failed firmware update

Hello, WaseemKurabi. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please try to remove the controller driver from the computer:

- Go to Start > Search and click on Device manager;

- Inside the Device manager, search for the Elite Series 2 controller;

- Right-click on it and select uninstall (make sure your controller is not plugged);

- Restart your computer. Try to plug the controller by USB cable and see if it is recognized and the new driver is installed.

Please let me know how it goes.

I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

-Sitting Less than 7 feet from my console

-I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

-As I mentioned, latest firmware on controller

-Of course, latest firmware/software on Series X console

-Both controllers work fine when wired.

-Already performed hard power cycle on the controller as well as the console.

-1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

-That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

It seems to me that the original intermittent connectivity issues were never resolved.

I also am experiencing this issue after purchasing the Halo Elite Series 2 controller, unable to use it in bluetooth as the A button toggles the xbox game bar and there isn't a prompt to update the firmware on xbox accessories app.

Hello! I'm Khaji, and I'll be happy to help you today.

Disconnection problems can be solved by resetting the control, to reset the Elite Series 2 control follow these steps:

1. Make sure the controller is turned off:
If it is on, turn it off.
2. Locate the reset button:
On the back of the controller, near the charging ports, there is a small hole marked "Settings." This is the reset button.
3. Use a paper clip or pin:
Use a paper clip, pin, or any thin object to press the reset button. Hold down for a few seconds.
4. Wait for it to turn off:
After pressing the reset button, wait a few seconds. The controller should turn off completely.
5. Reconnect the Elite Series 2 controller:
Turn on the controller:
6. Press the power button on the Elite Series 2 controller to turn it on.
7. Connect to console or PC:
If you are using an Xbox console, connect it using a USB cable or wirelessly. If you're on a PC, use the USB cable or pair the controller via Bluetooth.
8. Check the connection:
Verify that the controller is connected correctly. If you use a USB cable, make sure it is plugged in firmly. If it is a wireless connection, verify that the connection is stable.

If the problem persists, update your controller's firmware:

1. Connect your Elite Series 2 controller to your Xbox console or PC.
2. Open the Xbox Accessories app.
3. Select your controller in the "Devices and accessories" section.
4. Find the “Firmware” or “Update Firmware” option.
5. If an update is available, follow the on-screen instructions to start the process.
6. Wait for the update to complete. Do not turn off the controller during this process.
7. Check in the app that the firmware has been updated to the latest version.

Make sure the controller battery is fully charged or, if you are using batteries, that the batteries are in good condition.

Avoid electromagnetic interference around the controller, as this may affect the connection. Keep other electronic devices away and try them in a different environment.

Best regards, Khaji

Hey, I have this same issue with my Elite Series 2. Also, if I press the guide button it shuts the controller off and I am unable to turn it on without plugging it in again. This just started happening after I updated the firmware to the new version. The issue now persists after I rolled back to the old firmware version. The new firmware update seems to be breaking something in the controller. I hope a fix is found soon because my out of warranty controller is now effectively a $180 paper weight.