Elite series 2 missing seriel on box

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello,

Thank you for the report!

I'm sorry to hear that you're experiencing issues with the warranty and serial number with your Elite Series 2 controllers. To ensure this will be addressed, we encourage you contact our live support team. They have advance tools that could assist you with this concern.

However, if you have already reached out to them, please provide to us your case number so we can check into the details. Please send it to us via Private Message: Private Messages - Microsoft Community.

Sincerely,



Microsoft Community Moderator

no don't buy an elite series 2 because ive had 2 brand new elite series 2 and they where both broken out of the box

I have no problem with the standard series X and X box one pads

but my Elite Series 2 has a lot of stick issues and the tension tighten tool

thing was not in the sealed box with the new core controller

despite it being on the box it should be include, my pad replaced

the broken Black one which came with everything but broke the

next day I am hoping the Elite Series 3 is better, it would be nice

if they did a version with advanced chat audio and EQ like

one of the Branded Licenced controllers do, but hey gone off topic a bit.

Same problem, A button not always working on Elite series 2 controller, straight out the box. Returned it to Microsoft store, still waiting to hear back from them 1 week on.