Elite Series 2 Controller unresponsive face buttons -- defective controller or design flaw?

some controllers had a design flaw and xbox released a statement saying so, if its in warranty they will replace it but you need to contact Xbox support. -> Xbox Support Contact-Us

Mine has been fine so far so maybe people have been unlucky getting multiple replacements from the same bad batch.

I wont buy used gaming tech again after buying a faulty used Xbox One X and having to return it.

Mine has been fine so far so maybe people have been unlucky getting multiple replacements from the same bad batch.

I wont buy used gaming tech again after buying a faulty used Xbox One X and having to return it.

Yeah I am worried that any used ones are the ones people reject so I could easily just keep getting bad batch ones; Bestbuy only had refurb's in stock though and I had a gift card to use.

Hello all,

I recently purchased a refurb'ed Elite Controller from BestBuy for my PC; I really liked it overall but started to notice that it wouldn't always register when I pressed the face (ABXY) buttons, especially the 'A' button. I tested the inputs on the Accessories
app and confirmed--it seems like if you press the button at an angle, it doesn't register, even if the button seems to have traveled all the way down.

I tested the inputs on a Dualshock 4 and a normal Xbox one controller for comparison and both seem way more "generous" in terms of what counts as a button press--as soon as the button travels all the way down, it registers, no matter how its pressed. I will
still say the Elite Controller works the majority of the time, just enough misses to annoy me, especially given the controller's price tag.

I searched online and noticed a few other people had a similar issue; however, many have reported they exchanged the controller multiple times and still have the issue. This got me wondering if I actually received a defective product or if its just a design
flaw that myself and a few others are more sensitive too. I reported my first controller as defective and am waiting on a new one but don't want to keep exchanging them if they're functional devices with a design flaw.

So I was just wondering--has anyone else noticed this? Did anyone else have this issue and resolve it with a new controller? Any help / advice is appreciated--thanks!

Hi there, sorry about that, microsoft made another mistake with xbox elite 2. The controller has alot of problems and everybody is facing it. The first elite controller was a mess and this one too.

Most xbox one elite controllers (1 and 2) tend to become disfunctional after awhile, especially if you swap parts frequently. Which is why I think they don’t last as long as normal controllers.