Elite Series 2 controller - stick drift. Unable to return

Discus and support Elite Series 2 controller - stick drift. Unable to return in XBoX on Consoles to solve the problem; Hi, I'm in the Czech Republic, in a small town just outside of Prague. My Elite Series 2 controller has stick drift on the left stick that constantly... Discussion in 'XBoX on Consoles' started by AndrewProudlove, Sep 21, 2022.

  1. Elite Series 2 controller - stick drift. Unable to return


    Hi,

    I'm in the Czech Republic, in a small town just outside of Prague.

    My Elite Series 2 controller has stick drift on the left stick that constantly drifts upwards. It does this in all games and menus. Adjusting the tension on the stick has made no difference.

    I signed into my Microsoft account and under my account profile, went through the process to submit the issue to Microsoft (the controller is still in Warranty).

    I got through all of the steps, except at the very last step, where I am supposed to choose a shipping method, it constantly fails with the error - TraceID: 8mE7PapTQ0CWdp9k.11.878

    I've tried waiting between attempts to resubmit but nothing seems to help. The support options from the website are just referring me to a bot. Is there any way that I can actually contact someone and get my controller shipped back for repair?

    Thanks,

    Andrew

    :)
     
    AndrewProudlove, Sep 21, 2022
    #1
  2. Blueheart14 Win User

    Elite controller stick drift

    The problem is not just the on elite 2 controllers its a issue with all controllers that use the PDP program because i have 3 afterglow controllers that have problems with joy stick drift i also have 2 power A controllers that have problems with joy stick
    drift as well and my brother has an elite 2 series controller that also has the same problem
  3. JosefLBohorquez Win User

    Elite Series 2 controller - stick drift. Unable to return

    Thanks for the update, yes. Please try using a different address to see if that does the trick

    Also, don't forget to set it as preferred billing/shipping address temporarily here:

    https://account.microsoft.com/billing/addresses

    If the issue persists try waiting couple hours and give it a new try (in case the servers are still processing the changes)
  4. JosefLBohorquez Win User

    Elite Series 2 controller - stick drift. Unable to return

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this AndrewProudlove

    May I know if you tried using a different address?

    Or what about a different wifi network / browser / device?

    Also, where did you purchased the controller? In Czech Republic or in a different country?
  5. AndrewProudlove Win User

    Elite Series 2 controller - stick drift. Unable to return

    Hi,

    Thanks for getting back to me, so to answer your questions;

    1. I didn't try a different address yet, just my home address. I will give my work address a try.
    2. I've tried different wifi networks, mobile hotspots, browsers (Safari, Chrome, Firefox, Brave, Orion)
    3. I bought the controller here in the Czech Republic
    I'll give the address a try and post back.

    Thanks so far!
  6. dobby220216 Win User

    elite series 2 controller

    I'm sorry to here that sadly I had my elite series 2 controller do the same thing, it started with the x button and then the bumpers, I noticed stick drift of both the sticks, sadly when I went to the store to exchange it for another one they had no
    elite series 2 controllers in stock, I switched to the Razer wolverine ultimate edition and so far its a great controller
Thema:

Elite Series 2 controller - stick drift. Unable to return

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