Elite Series 2 controller - stick drift. Unable to return

Discus and support Elite Series 2 controller - stick drift. Unable to return in XBoX on Consoles to solve the problem; Hi, I'm in the Czech Republic, in a small town just outside of Prague. My Elite Series 2 controller has stick drift on the left stick that constantly... Discussion in 'XBoX on Consoles' started by AndrewProudlove, Sep 21, 2022.

  1. Elite Series 2 controller - stick drift. Unable to return

    Hi,

    I'm in the Czech Republic, in a small town just outside of Prague.

    My Elite Series 2 controller has stick drift on the left stick that constantly drifts upwards. It does this in all games and menus. Adjusting the tension on the stick has made no difference.

    I signed into my Microsoft account and under my account profile, went through the process to submit the issue to Microsoft (the controller is still in Warranty).

    I got through all of the steps, except at the very last step, where I am supposed to choose a shipping method, it constantly fails with the error - TraceID: 8mE7PapTQ0CWdp9k.11.878

    I've tried waiting between attempts to resubmit but nothing seems to help. The support options from the website are just referring me to a bot. Is there any way that I can actually contact someone and get my controller shipped back for repair?

    Thanks,

    Andrew

    :)
     
    AndrewProudlove, Sep 21, 2022
    #1
  2. Blueheart14 Win User

    Elite controller stick drift

    The problem is not just the on elite 2 controllers its a issue with all controllers that use the PDP program because i have 3 afterglow controllers that have problems with joy stick drift i also have 2 power A controllers that have problems with joy stick
    drift as well and my brother has an elite 2 series controller that also has the same problem
  3. JosefLBohorquez Win User

    Elite Series 2 controller - stick drift. Unable to return

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this AndrewProudlove

    May I know if you tried using a different address?

    Or what about a different wifi network / browser / device?

    Also, where did you purchased the controller? In Czech Republic or in a different country?
  4. AndrewProudlove Win User

    Elite Series 2 controller - stick drift. Unable to return

    Hi,

    Thanks for getting back to me, so to answer your questions;

    1. I didn't try a different address yet, just my home address. I will give my work address a try.
    2. I've tried different wifi networks, mobile hotspots, browsers (Safari, Chrome, Firefox, Brave, Orion)
    3. I bought the controller here in the Czech Republic
    I'll give the address a try and post back.

    Thanks so far!
  5. dobby220216 Win User

    elite series 2 controller

    I'm sorry to here that sadly I had my elite series 2 controller do the same thing, it started with the x button and then the bumpers, I noticed stick drift of both the sticks, sadly when I went to the store to exchange it for another one they had no
    elite series 2 controllers in stock, I switched to the Razer wolverine ultimate edition and so far its a great controller
  6. FakeZ 1N3R Win User

    Elite series 2 stick drift

    Hi Flea,

    Yes, I’ve been receiving the same issues.

    First Elite series 2 lasted the longest though still ended up with stick drift, button issues and bumper problems.

    Sent off to be returned with what I’m guessing to be someone else’s restored controller with sticky bumpers and stick drift as soon as I connected the “new replacement” to my console….

    Im guessing we are not the only ones with replacement issues….

    Anyone?…
Thema:

Elite Series 2 controller - stick drift. Unable to return

Loading...
  1. Elite Series 2 controller - stick drift. Unable to return - Similar Threads - Elite Series controller

  2. Xbox Elite Series 2 Controller Bluetooth Issue

    in XBoX on Consoles
    Xbox Elite Series 2 Controller Bluetooth Issue: I recently purchased an Xbox Elite Series 2 Controller and it is already having issues connecting and staying connected to bluetooth on Windows 10. I have already downloaded the Xbox Accessories...
  3. Sync issue on the Elite series 2 controller

    in XboX Insiders
    Sync issue on the Elite series 2 controller: I have been having issue with my controller staying connected to my Xbox series S. I have noticed that the Xbox Button will flash like it's trying to connect to the console, but it loses its...
  4. Unacceptable deadzone and subsequent stick drift on elite series 2 controllers out the box.

    in XBoX on Consoles
    Unacceptable deadzone and subsequent stick drift on elite series 2 controllers out the box.: So this is my second brand new elite series 2 controller, with the exact same problem out the box within the first hour of use. I got the last one as of 20 sep 2022. I suspect anyone playing FPS...
  5. Elite Series 2 Controller right thumbstick doesn’t click.

    in XBoX on Consoles
    Elite Series 2 Controller right thumbstick doesn’t click.: I’ve had my Elite Series 2 controller for a little while with no overall problems, but for a while I’ve been dealing with an issue on my right thumb stick. No matter what joystick I switch it to,...
  6. Issue with Xbox Support and Elite Series 2 Controller Warranty

    in XBoX on Consoles
    Issue with Xbox Support and Elite Series 2 Controller Warranty: I purchased an Elite Series 2 controller on December 2, 2021. I have since experienced extreme issues with stick drift. Due to the class action lawsuit, I should have a 1 year warranty on the...
  7. Xbox elite series 2 controllers (xbox series S)

    in XboX Insiders
    Xbox elite series 2 controllers (xbox series S): Since the last update on the elite series 2 (changing the home button colour) my controller won't work at all . I literally tried everything and all my other controllers work just fine , she flash...
  8. Xbox controller Elite Series 2.

    in XBoX Accessibility
    Xbox controller Elite Series 2.: Hello. So, I'm not very sure if it's just an adjustment for the elite controller or what but when I go into Xbox accessories and configure my controller I see that there is an option to change...
  9. Xbox elite series 2 controller issue

    in XBoX on Consoles
    Xbox elite series 2 controller issue: My Xbox elite series 2 controller has had its fair share of issues but this one is by far the most annoying, I was in the middle of a game when my paddles didn’t work, I looked down at my...
  10. How do I get my elite controller series 2 replaced?

    in XBoX on Consoles
    How do I get my elite controller series 2 replaced?: I have a series 2 elite controller with warranty and when I go to request a replacement it sends me to a page that doesn't exist. What do I do after that? 3646e1e3-d8a5-4a35-9035-2f28645c8e21