Elite Series 2 controller - stick drift. Unable to return

The problem is not just the on elite 2 controllers its a issue with all controllers that use the PDP program because i have 3 afterglow controllers that have problems with joy stick drift i also have 2 power A controllers that have problems with joy stick
drift as well and my brother has an elite 2 series controller that also has the same problem

Thanks for the update, yes. Please try using a different address to see if that does the trick

Also, don't forget to set it as preferred billing/shipping address temporarily here:

https://account.microsoft.com/billing/addresses

If the issue persists try waiting couple hours and give it a new try (in case the servers are still processing the changes)

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this AndrewProudlove

May I know if you tried using a different address?

Or what about a different wifi network / browser / device?

Also, where did you purchased the controller? In Czech Republic or in a different country?

Hi,

Thanks for getting back to me, so to answer your questions;

1. I didn't try a different address yet, just my home address. I will give my work address a try.
   
2. I've tried different wifi networks, mobile hotspots, browsers (Safari, Chrome, Firefox, Brave, Orion)
   
3. I bought the controller here in the Czech Republic
   

I'll give the address a try and post back.

Thanks so far!

I'm sorry to here that sadly I had my elite series 2 controller do the same thing, it started with the x button and then the bumpers, I noticed stick drift of both the sticks, sadly when I went to the store to exchange it for another one they had no
elite series 2 controllers in stock, I switched to the Razer wolverine ultimate edition and so far its a great controller