Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now...

Discus and support Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now... in XBoX on Consoles to solve the problem; I purchased an Elite Series 2 Controller via Microsoft and it was great for the first ~6 months. However, I started to notice play in the LB when... Discussion in 'XBoX on Consoles' started by Max Downey, Jun 27, 2023.

  1. Max Downey
    Max Downey Guest

    Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now...


    I purchased an Elite Series 2 Controller via Microsoft and it was great for the first ~6 months. However, I started to notice play in the LB when downshifting in whatever F1 game was out at the time. I persevered for a while using the back paddles instead and it worked but wasn't great. Around this time, the controller went unresponsive while I was using it. It was turned on which was obvious by the lights on the controller, but it sat in a vegetive state. Annoyed, I sent it for repair and it came back and it worked. Initially, I was impressed by how well Microsoft had repaired it and continued using it for a while longer. But then, around Christmas '22, my LB went unresponsive again, not sending any signal through the controller. For the last half year, I persevered again, disappointed with the quality of repair but hung on for a while longer since it was out of warranty. Now the controller doesn't connect at all. A few nights ago, it did the thing I mentioned above, where it sat in a vegetative state until the battery ran out. To say I am annoyed is an understatement. This shouldn't be happening. I am the only one that uses the controller and it does not move from my desk. Microsoft need to do something about this, but all their support sites are awful, and the virtual agent kept on freezing every time I would go on it. What would you do in my situation? It is ~£75 to repair the controller but I don't trust they will actually fix it this time, since it is a recurring issue. I can't afford to buy another controller and my warranty out. Ideally, Microsoft would recognise this was a shoddy repair and offer to cover the cost but knowing Microsoft, that will not happen, although I am happy to be proven wrong!

    :)
     
    Max Downey, Jun 27, 2023
    #1
  2. Legojoey1234 Win User

    Elite Series 2

    There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

    If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

    Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair
  3. Janet_C Win User

    Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now out of warranty and not working again at all! Shoddy repair.

  4. Max Downey Win User

    Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now out of warranty and not working again at all! Shoddy repair.

    Where can I access Microsofts technical support?
  5. Janet_C Win User

    Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now out of warranty and not working again at all! Shoddy repair.

    Hello!

    I'm an independent advisor and a member of the Xbox Community just like you.

    I will be glad to help you.

    I understand your frustration and I am very sorry that you have gone through this situation. There is a document outlining the warranty and repair terms that you can view on this website.

    https://support.microsoft.com/topic/warranty-an...

    These terms vary from region to region, if you feel that Microsoft violated these terms and should cover the repair costs, you could go to technical support and express your situation to them. However, if Microsoft has respected all the warranty periods stated in your country's document, Microsoft cannot be held responsible.

    I understand that you have the opinion that it was a bad repair, keep in mind that all repairs are also covered by a warranty period which is stated in the document.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  6. Loacker Christoph Win User

    Why is customer friendliness so bad when it comes to warranty cases?

    lmgtfy:

    https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
    "The notorious Xbox Elite controller bumpers can and do fail..."

    https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

    "...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

    here we go

    https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

    I     tried to fill out repair order, but, as mentioned above, those are the only options i got.

    Bumper IS a known issue, as you can see.

    Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.
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Elite Series 2 controller repaired in warranty with faulty LB and connectivity issues, now...

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