Elite Series 2 Controller repair botched, Xbox Customer Support not helping

Thank you for your response. ES2 controller stands for Elite Series 2 controller, which is a Microsoft product. XCS stands for Xbox Customer Support.

Hi PsycoPyro88,

Thanks for the reply. The Elite controller series 2 has various methods of mapping the buttons and paddles as compared to the series 1. If you haven't done so already, I recommend taking a look at the following support articles that
can assist you in determining how to set up the different functions, including how to use Shift with the controller to give you alternate inputs:

Get to know your Xbox Elite Wireless Controller Series 2


Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  


Use Shift with your Xbox Elite Wireless Controller Series 2

Adjust the thumbsticks on your Xbox Elite Wireless Controller Series 2


Charge your Xbox Elite Wireless Controller Series 2


If you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit.

https://www.reddit.com/r/xboxinsiders/wiki/ideas

I hope that this information helps you out!

Hello Jake98,

Thank you for your feedback. We understand your passion, and invite you to leave feedback directly to Team Xbox here: Provide feedback to Team Xbox | Xbox Support

However, I would also like to point out that, where customization is limited on regular Xbox Controllers, you can customize and remap just about everything on an Xbox Elite Wireless Series 2 controller with the Xbox Accessories app.





You can make up to 3 profiles for different set ups for different games. (Forza specific set-up, Halo, specific, etc.) to play your preferred way.

So you can make your LB act like RT, or vice-versa. You even have additional (removable) paddles on the back of the controller for extra control and customization.

To learn more, see:

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Regards,

-Hayabusa

Hello ShivaPike,

Welcome to the Xbox Community Forum! Thank you for sharing your concern with me today, I hope you're doing well. I understand that you have a question regarding the stick tension on the standard Series X controller and how it compares to the Elite Series 2 controller.



The standard Series X controller has a default stick tension that is not adjustable. However, the Elite Series 2 controller has adjustable stick tension with three different settings as you mentioned in your question. With the Elite Series 2 controller, you can increase or decrease the stick resistance according to your preference.



I understand that increased stick resistance may be helpful for you due to your neurological condition. I recommend trying out the Elite Series 2 controller in-store or with a friend who owns one to see if the highest resistance setting is suitable for you before making the investment.



Here is a link to the official Xbox support page that provides more information on adjusting the stick tension on the Elite Series 2 controller is the same link you provided: Adjust the sticks on your Xbox Elite Wireless Controller Series 2 | Xbox Support

You may check try to check if customization of the controller could be your preference: Xbox Adaptive Controller | Xbox



I hope this information helps! Let me know if you have any further questions or concerns.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi all,

One of our Support team, mentioned a solution that is easy and fast to do. May we know if anyone from here have tried to do remapping their Controller's button? If this is the first time you have heard about this. Kindly check this quick video of how Xbox Elite Wireless Controller Series 2 works - https://www.youtube.com/watch?v=qflhejZNTGA

Now, this advance Controller offers exclusive option to create profile to customize button mapping that you can do using Xbox Accessories app. Here are steps on how to create a controller profile:

1. Using your Xbox Elite Wireless Controller Series 2, open the Xbox Accessories app.
   
2. Scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
3. Select New profile, give your profile a name, then configure your changes. For example, if you reassign D-pad down  on the face of the controller to the Y button , then the D-pad down  will act as the Y button  going forward.
   
4. When you’re done, press the B button  for the changes to take effect.
   

Create multiple profiles in the app and switch between them using the built-in Profile button.

1. Open the Xbox Accessories app, scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
2. In Profiles, select a controller profile you’ve created or create a new one.
   
3. Choose a slot.
   

You can assign a slot for up to three profiles. Press the Profile button on the Xbox Elite Wireless Controller 2 to switch between them. When no bars appear lit below the Profile button, the controller is using the default button mapping.

Assign Shift key button:

Assign buttons to act as shortcuts for system actions like “Record that” and “Take screenshot.” When you select a button to remap, choose Primary or Shift, go to the Action tab, then choose an action from the list. When you’re done, press the B button  for the changes to take effect.

Note System actions are currently not available on Windows 10.

Resources:

Customize an Xbox Wireless Controller | Xbox Support

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Use Shift with your Xbox Elite Wireless Controller Series 2 | Xbox Support

Hope that helps! We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Kind regards,