Elite Series 2 Controller keeps "disconnecting"

Ive had the baseline controllers for years and keep holding back from pulling the trigger (get it?) for an elite controller. When the series 2 came out, I was ready to go get one, but the fervor died off with reports of disconnecting.

Right now I’m still waiting to get an elite. I plan on it sometime this year, maybe with the Series X

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Appreciate the info. I'm leaning more toward the cable itself then. I've been using my original cable from my Elite 1 as well and it's stopped working recently too. I think it may be due to age.

Try a different cable if you're able to and see if it helps.

Hi Zack,

I had something similar occur with my elite series 2 controller; however, the issue was specific to the Xbox. I’m not sure about PC. This is what I did to fix it.

This re-syncs the controller via USB-C cable.

1. For this, it's worth trying to power off the entire Xbox. Press and hold the power button on your Xbox until it fully turns off, then disconnect the power for a minute or so. This fully power cycles the console.
   
2. Before you turn on the Xbox console, connect your Xbox controller to your Xbox console with a USB-C cable.
   
3. Turn on your Xbox console by powering on the connected Xbox controller, pressing the Xbox button.
   
4. Once the Xbox console has fully powered on, you should be able to disconnect the USB cable, and the controller should remain fully synced up having received pairing information from the controller directly.
   

Hopefully this will help.

Microsoft consolidated the Xbox controller firmware. When you update the elite2 on PC, it is recognized as a regular XBOX Controller. What did I pay $150 for if games don't recognize its capabilities? I rolled back the firmware, but now it keeps disconnecting. Wish I could return it.