Elite Series 2 controller issue on purchase. Should I return the product?

Ethan Vane · Jan 3, 2024

The Elite Series 2 controller allegedly doesn’t come with paddles. But the box says it includes paddles. Is it just faulty product that needs to be returned? Or false advertising that needs to be fixed?

:)

Darhyl Amizola

Hi Ethan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Elite Series 2 controller.

You will need to return the device and coordinate this with the retailer for a possible replacement/refund depending on their policy.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

SpiderTucson

Regarding my original post:

I was lucky and was just able to return my controller to the original retailer location. I am very disspointed with Mircrosoft (xBox) for release a premium product such as the Elite Series 2 and having these issues! I have done a bit more research and found
additoal report of these types of problem with the Elite Series 2.

I have many gamers (xBox controllers) in my household... this has been a common problem with xBox controllers. Suggetion to Mircosoft they should extend the warrties on their controller with this continued wide spread issue.

Solution for me..... I have decied to go with Scuf Gaming for my next controller.

Doosh

Has Microsoft resolved the production issues with the Elite Wireless Controller Series 2 with a hardware refresh?

Viper7Gamer

Is it an Elite Series 2 Controller?

If so you have till January 31 to return or exchange it if you purchased it from the Microsoft online store.

zeroice007

Its a pressure sensitive thing, I have heard of some that have an issue but its just them not being too familiar with the settings, just tweak it a bit and get past your learning curve and you should be fine. They are however working on a fix. This controller
has had issues since launch

https://www.windowscentral.com/xbox-elite-controller-series-2-buyers-report-widespread-issues

https://www.trueachievements.com/n39672/xbox-elite-controller-series-2-broken

Some have just returned there model to just get another one. There are lemons out there because for some the controller works perfectly and others have serious issues.

Elite Series 2 controller issue on purchase. Should I return the product?