Elite Series 2 Controller - Broken Bumper

Max_063 · Nov 4, 2023

Hi,

Does Microsoft have a serious/long-term fix to address the bumper issue with the elite series 2 (ES2) controller?

This is the second one I've owned that has encountered the issue (issue being: bumper doesn't register pressess consistently, if at all).

I've seen this topic brought up online, and confirmed with about 5 people that their ES2 has the EXACT same issue. I have to believe the % of failure is similar to the old RROD issue.

Has Microsoft issued any sort of statement/apology/long-term fix for this?

This is a very expensive product.

My product is under warranty - but I don't want this to occur again in one year's time.

(Also unhappy with the replacement process. During the first break/issue - I went into a Microsoft store and they replaced it on the spot. Now I need to ship it somewhere and wait up to 10 days? Come on Microsoft - think of your customers here. You're a multi billion dollar company - surely you can find a faster way to fix this).

:)

David Wirsching

Microsoft has acknowledged these reports and has been providing support and warranty replacements for affected controllers.

Regarding a long-term fix or an official statement from Microsoft, I don't have specific information on any plans they may have for addressing the bumper issue in future controller revisions. It's recommended to stay updated with official announcements from Microsoft.

As for the replacement process, it's understandable that you would prefer a quicker resolution. While it may take some time, it allows Microsoft to provide a thorough service.

Remember to provide feedback to Microsoft regarding your experience and concerns. Customer feedback is valuable for companies to understand user experiences and make improvements to their products and services.

I hope your replacement process goes smoothly, and if you have any further questions or concerns, feel free to let me know.

Max_063

Hi David,

I have my warranty options from Microsoft - they are not ideal - but at least I know what they are.

Would you mind answering the other portion of my question: has Microsoft acknowledged this problem? It is very clear to me after talking with several ES2 owners, Geek Squad, seeing YT videos, etc. that this is a wide spread issue.

Thanks,

Max

David Wirsching

Hello Max_063, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you are experiencing bumper issues on your Xbox Elite Series 2 controller. I understand your frustration and concern, especially if this is the second controller with the same problem.

If your controller is within the warranty period, it is important to indicate this when contacting Xbox support. They may offer you repair or replacement options at no additional cost.

Let me know if you want to use the warranty.

Best regards.

Loacker Christoph

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

CaptHowdy11

I bought 2 Elite and both left bumpers broke about 6 months into owning them...Really hope they make a better controller. $300 and now i have 2 broken controllers. What a joke!

Elite Series 2 Controller - Broken Bumper