Elite series 2 battery is dead? Need replacement or solution asap.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon
Try looking for an authorized dealer in your country if possible. If not sold in your country, Microsoft does not offer support or sales services in your region.

https://www.xbox.com/en-us/where-to-buy

Turns out, the Xbox Elite Series 2 controller needed to be replaced.

My controller doesn't take batteries it's the elite series 2 it has a built in rechargeable battery pack

Hello Wesley,my name is Marvina, I will be happy to help you.

I'm so sorry to hear that your Elite Series 2 controller is not charging. It's a frustrating problem, especially if the controller is already out of warranty.

Since you have tried different cables and updated the controller without success, the problem is likely with the battery or the controller's charging circuit.

Here are some things you can try to fix the problem:

Try cleaning the battery contacts.

The battery contacts may be dirty or corroded, which may prevent the battery from charging properly.

You can clean them with a soft cloth and some ********* alcohol.

Try replacing the battery.

If the battery is defective, it may prevent the controller from charging. You can purchase a replacement battery online or at an electronics store.

Try to repair the charging circuit. If the battery is in good condition, the problem may be in the controller's charging circuit.

This is a little more complicated to repair, but you may be able to do it yourself if you have some DIY skills.

If you've tried all of these things and you're still having problems, you may need to replace the driver.

Here are some tips to avoid this problem in the future:

Avoid letting the battery drain completely. Letting the battery drain completely may damage it.

Charge the controller regularly, even if you're not using it.

This will help keep the battery in good condition.

Source: https://support.xbox.com/help/hardware-network/controller/charge-elite-series-2

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.