Elite Dangerous horizons season pass won't load.

Jacket Chat · Jan 18, 2019

I own the horizons season pass for Elite Dangerous. About 50% of the time when I load into the game, it isn't available. When I save and quit back to the main menu, sometimes I see a message that says new purchases being added and it becomes available. Sometimes,
that doesn't happen and it isn't available. This occurs frequently. I have deleted and reinstalled the horizons season pass but this has no effect.

I've contacted the developer and they say "The errors that we see in your logs indicate that there is a timeout when contacting microsoft's purchasing servers" and advise me to contact xbox, but microsoft nolonger provides a toll free number with people
to answer.

Secondly, the season pass shows as purchased in the xbox store.

Others seem to be having this issue.

https://www.reddit.com/r/EliteOne/comments/a7t9qe/horizons_wont_load/

Can someone please advise me?

:)

XBF Nestor S

Hey Chat thanks for keeping in touch!

We apologize for the inconvenience but rest assured we are here to help. The correct way to reach out is by

Requesting a Callback and one of our Xbox Support Specialists will get in contact with you. Give it a shot and let us know if we can further assist in this or any other matter or concern!

ShadowOfRaxxla

Thanks for the suggestion. I tried an unfortunately it didn't work. Do you know how I can talk to someone at Microsoft about this? Any other suggestions?

ShadowOfRaxxla

i did, the problem came back almost immediately

choppyseize

You have to uninstall first, Then clear both the MAC address and Local saved games before installing again. Make sure you so this in that exact order

ShadowOfRaxxla

Thanks for the suggestion. I tried an unfortunately it didn't work. Do you know how I can talk to someone at Microsoft about this? Any other suggestions?

Elite Dangerous horizons season pass won't load.