Elite controller would appear lost in repair.

Lidders88 · Sep 23, 2022

I sent my Elite controller off for repair on August 28th and UPS tracking confirmed it was delivered September 5th, I've since had no communication from Microsoft and I've been unable to get in touch with the correct department as the callback feature isn't working.

Any advice on what the next step is would be much appreciated as thus far the customer care I've received trying to get to the correct department has been nothing short of woeful.

Thanks in advance.

:)

Kathy A.

Hello Lidders88,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

Kathy A.

Hello Lidders88,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

We understand that you are trying to locate and track your Xbox Elite Controller repair and would like to know any update about the device. Let us check on this together so you will get back to gaming.

There are two ways to check the status of the device repair: an email and your account or else you can check it through this link: Microsoft account | Devices

Then, you will have to select the specific controller you sent for repair and see details for more information.

Should you have issues in checking the device information, please let us know.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

gds1972

Hi

It is not possible to purchase bumpers for the elite controller directly from Microsoft, If the bumpers of your elite controller require replacing the controller would need to be sent to
Microsoft repair centre for this.

bowski477

Discussion of self repair is not allowed on the forums. There is a support page for assistance with

Elite Controller repairs.

CyberAlexMM

So wait, I don’t have the elite controller, the controller in question is the one that came with the Series X. How much would it cost to repair a standard controller? And yes I’m in the US.

Elite controller would appear lost in repair.