Elite controller series 2 - left thumb stick unscrews help

Hello Chillwill882986,

Thank you for posting in the Microsoft Community. I'm sorry to hear that you are having issues with your Elite series 2 custom controller. It sounds like the left thumb stick is not properly secured and it is causing you trouble when playing games.



The left thumb stick of the Elite series 2 controller is designed to be adjustable, so you can change the tension and height according to your preference. However, it should not unscrew or spin freely when you are using it. This could indicate that the thumb stick is defective or damaged.



To fix this issue, please follow these steps:



- Turn off your controller and remove the batteries.

- Gently pull the left thumb stick out of the controller. You may need to use a small tool like a tweezer to do this.

- Check the bottom of the thumb stick and the socket on the controller for any signs of wear or damage. If you see any, please contact Xbox Support for a replacement or repair.

- If there is no visible damage, align the thumb stick with the socket and push it firmly until it clicks into place. You should feel some resistance when you do this.

- Screw the thumb stick clockwise until it reaches your desired tension and height. Do not over-tighten it or force it beyond its limit.

- Put the batteries back in and turn on your controller. Test the thumb stick in a game and see if it works properly.

See: Adjust the sticks on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Swap removable parts on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Troubleshoot your Xbox Wireless Controller | Xbox Support



If these steps do not resolve your issue, please contact Xbox Support again and we will assist you further. We apologize for any inconvenience this may have caused you and we appreciate your patience and understanding.

It took me a while to adjust, but now that I have, a regular Xbox controller doesn't feel right after spending a couple weeks with the Elite 2.

I'm using the middle thumb stick tension for both thumb sticks. For my right thumb stick I changed the settings from Default to Instant. I have the left thumb stick set to the middle tension as well with the settings at Smooth.

Hi

Xbox Controller Elite Series 2 is best for you.. I like to buy extra thumb grips rubbers to go on my controllers to protect the sticks. The grips goes over the controller sticks. Its better grip when playing games.

link: Thumb Grips

Hi there,

The Elite Controller comes with 3 sets of thumb sticks - 2 standard size (same size as the controller that comes with the console-physically checked them against my controllers), 2 taller ones, and 2 domed ones (which seem more like a middle height between
the tall and the standard size thumb sticks).

I hope that helps.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

No it isn't normal. Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here https://support.xbox.com/en-US/help/hardware-ne...

If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here https://support.xbox.com/en-US/help/hardware-ne...

Hope this helps!