Elite controller rubber grips coming off!! Again!

Discus and support Elite controller rubber grips coming off!! Again! in XBoX on Consoles to solve the problem; Hello everyone, I'll make this short and quick. I got brand new Elite controller on 16/12/2015. The rubber grips of this controller started coming... Discussion in 'XBoX on Consoles' started by Captain Tipsy, Oct 19, 2017.

  1. Elite controller rubber grips coming off!! Again!


    Hello everyone,

    I'll make this short and quick.

    I got brand new Elite controller on 16/12/2015. The rubber grips of this controller started coming off. And because it was still under warranty I ordered a replacement controller on 26/10/2016.

    Now I am having the same issue. The rubber grips of the replacement controller are coming off too.. I contacted Xbox customer service today, and they told me that the replacement controller is not under warranty, because apparently Microsoft uses date of
    the first controlled purchased. Even though that controller was replaced with another one.

    Shouldn't the replacement controller have a 1 year warranty? I am in the U.K and the EU law is different. Its usually 1 year warranty.

    After explaining this to xbox customer support, I was told they will contact me within 24 hour. So, now I must wait.

    Just wanted to know if anyone had a similar experience.

    Thank you.

    :)
     
    Captain Tipsy, Oct 19, 2017
    #1
  2. KrazyPinoy
    KrazyPinoy Guest
    Xbox one elite controller rubber grips coming off

    i haave 2 elite controller and both are doing thoa the rubber grips have started coming off. The first lasted almost a year but this second has only lasted a few months.
     
    KrazyPinoy, Oct 19, 2017
    #2
  3. VeryWetDog
    VeryWetDog Guest
    Rubber on Elite Controller

    The rubber on my elite controller is also coming away. Looked everywhere and I can't find anywhere that sells or has stock of the back cover and/or the side grips. :-(
     
    VeryWetDog, Oct 19, 2017
    #3
  4. Meitzi
    Meitzi Guest

    Elite controller rubber grips coming off!! Again!

    its out of warranty clearly.

    warranty does not re-new if they replace controller.

    xbox contollers are worst conrollers i have been in my life.
     
    Meitzi, Aug 3, 2018
    #4
  5. brandiesel1
    brandiesel1 Guest
    Xbox controllers are the best in my opinion. The Elite controller is a different ball game altogether. That is totally overpriced and it will fail and stop working way quicker than a normal controller. So not worth the money.
     
    brandiesel1, Nov 1, 2018
    #5
  6. darrenmonk Win User

    Elite controller grip fix

    I have 2 elite controllers myself and out of warranty but both controllers have the grips and underside of the rubber coming off .

    Question the new xbox 1 elite controller 2s are coming out in november here in the Uk but what proof do i have that the rubber is not going to start peeling of theses because if i order 2 that's £320 when the rubber starts coming off which isn't good at
    all for the price i might as well be paying for 2 scuf controllers . Is xbox giving any of us elite 1 uses a discount for buying elite 2s ? because owning the elite 1s where the rubber comes of in less than 12 months is not good and puts me off buying the
    new ones when they do come out .
  7. Meitzi Win User

    Elite controller rubber grips coming off!! Again!

    its out of warranty clearly.

    warranty does not re-new if they replace controller.

    xbox contollers are worst conrollers i have been in my life.
  8. loiosh87 Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hello,

    got a problem with elite controller.

    Rubber grip goes out , also both bumpers are gone.

    I bought it at september 2017 and got replaced (same problem) around april 2018.

    Support at my country - Poland - dont want to send it to service since its out of warranty.

    This controller was replaced by new less then 1 year ago. As we all know elites got a malfunction or a production fail.

    I have to buy new elite controller ,because it fail every few months ?

    I tried to make online service but it doesnt see my controller serial number - yell out to contact customer service which dont want to help at all.
  9. TimLeonard2 Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hi,

    Sorry about this bad experience… You have to call the Helpdesk and request the supervisor ( https://support.xbox.com/contact-us ) or write a compliant (email or letter) to
    the Microsoft office of your country.

    Regards,
    Thank you so much for taking the time to reply, I am grateful. I will persevere with Helpdesk / Customer Support.

    Kind regards,

    Tim
  10. matthewiag Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hello

    Xbox only issues a 90 day warranty for there controllers.

    I had the same issue with my elite. I found replacement grips over at ScufGaming they have lasted 2 years now.
Thema:

Elite controller rubber grips coming off!! Again!

Loading...
  1. Elite controller rubber grips coming off!! Again! - Similar Threads - Elite controller rubber

  2. Elite series 2 controller rubber grips coming unglued

    in XBoX on Consoles
    Elite series 2 controller rubber grips coming unglued: This is my second elite series 2 controller I’ve bought and this is the second time the rubber grips have started to come off. Kinda getting tired of paying 180 bucks for a controller that’s...
  3. Elite series 1 controller Rubber NOT failing

    in XBoX on Consoles
    Elite series 1 controller Rubber NOT failing: OK, so I got a second-hand Elite Series 1 that does not have any rubber issues so I guess the question is, what steps can I take to prevent this issue in the first place? so far I have added a...
  4. Xbox elite series 2 controller - bubbling rubber grip

    in XBoX on Consoles
    Xbox elite series 2 controller - bubbling rubber grip: I keep seeing a lot of posts that state the Series 2 cannot experience rubber grips peeling/bubbling, but that is exactly what I'm experiencing with mine. I haven't even owned it for a year. I...
  5. Elite Controller Rubber Grips

    in XBoX on Consoles
    Elite Controller Rubber Grips: Is it possible to order replacement rubber grips for the elite controller (generation 1)? Or the entire backplate? I love my elite, but it is now so uncomfortable to use... Have had it since...
  6. Xbox One custom controller (NOT ELITE) rubberized grips by fingertips peeling off.

    in XBoX on Consoles
    Xbox One custom controller (NOT ELITE) rubberized grips by fingertips peeling off.: My custom controller's rubberized grips peeled off. Randomly, there are NO replacement parts for the part of the controller where your fingers go. The Elite controllers have rubber on the outside...
  7. Elite Controller Rubber Grips Are Falling Off.

    in XBoX on Consoles
    Elite Controller Rubber Grips Are Falling Off.: Hello, My Elite Controller Rubber Grips Are Falling Off and I cannot get ahold of anyone via chat or phone support to figure out what needs to be done. I have had this controller since January...
  8. Xbox Elite Controller series 1 issues rubber grip and USB

    in XBoX on Consoles
    Xbox Elite Controller series 1 issues rubber grip and USB: Hi, I've had my series one controller for about 2 or so years now and I noticed that it had started to not only fall apart, but the micro USB port on the controller suddenly stopped working...
  9. Xbox Elite Controller Series 2 - Replacement rubber part

    in XBoX on Consoles
    Xbox Elite Controller Series 2 - Replacement rubber part: Does anyone know where I can find a replacement rubber piece for my Series 2 controller? It's a tiny rubber nub that fell off, which has now exposed a sharp piece of plastic underneath that stabs...
  10. Has Elite 2 controller solved the problem of rubber hand grips peeling off?

    in XBoX on Consoles
    Has Elite 2 controller solved the problem of rubber hand grips peeling off?: I have lost count of the number of times I have replaced my Elite 1 via Best Buy warranty for this problem. Pretty sad for a controller that costs almost $200. ae035936-411e-4428-85dd-58ba4371e984