Elite controller repair w/ console xbox-x warranty

Discus and support Elite controller repair w/ console xbox-x warranty in XBoX on Consoles to solve the problem; Hi, I got an xbox-x scorpio edition and I just realized the warranty came with an elite controller repair? I got an elite controller that is now... Discussion in 'XBoX on Consoles' started by CharlesChuang, Sep 24, 2018.

  1. Elite controller repair w/ console xbox-x warranty


    Hi,

    I got an xbox-x scorpio edition and I just realized the warranty came with an elite controller repair?

    I got an elite controller that is now experiencing stick drift. The left stick drifts upwards in games.

    The bumpers had also been repaired once already.

    My main issue is: the sticker with all that info. has been taken off... and the online form doesn't seem to let me proceed further without a PID number?

    Please advise.

    :)
     
    CharlesChuang, Sep 24, 2018
    #1
  2. ChiefJoboo
    ChiefJoboo Guest
    Xbox community

    First we can not discuss self repair on these forums as it breaks the code of conduct.

    Second, the warranty on the elite controller is 90 days in the USA/Canada and 1 year in the EU. Out of warranty repair is the cost of a new one.

    For warranty support on your elite controller contact xbox support here in a live chat:
    Contact Us | Xbox Support
     
    ChiefJoboo, Sep 24, 2018
    #2
  3. FearedNightmare, Sep 24, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Elite controller repair w/ console xbox-x warranty

    Smwutches, Sep 24, 2018
    #4
  5. Smwutches Win User

    Elite controller repair w/ console xbox-x warranty

    You would want to contact support directly and they should be able to help you set it up. http://support.xbox.com/contact-us
  6. HAZMAT RADIO Win User

    Device Service and Repair Not Working

    NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

    Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

    Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

    If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.
    There's the console which has it's own warranty and then the controller. The controller is not under a "console" warranty. Accessories, like controllers have their own warranty. In the states it's 90 days and in other countries it can be up to a year.

    You can't create your own repair order for your controller. You'll have to contact Xbox Support for assistance.
  7. Flymonkey102 Win User

    Several controllers need repairs

    They will replace/repair out of warranty controllers so long as they are not Elite controllers.
  8. ngocphi Win User

    Xbox Controller Support

    It's not a year though

    The only controllers that come with a year warranty is the elites

    NOT the included console controllers which only comes with accessories warranty which is 90days

    You would have to buy ms complete within 30days of purchase of your xbox series x to be covered under extended warranty

    Your console and plug is covered by a year not controllers
  9. BillSalouf1 Win User

    Xbox Elite 2 controller warranty issues.

    I bought Xbox Wireless Elite Series 2 Controller, Here in EU (Greece) all controllers have 1 year warranty and the Series X/S consoles 2 years.
Thema:

Elite controller repair w/ console xbox-x warranty

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