Elite 2 desyncs from Series X after powering off Razer Nari Ultimate headset

Hi AlexNoveNoisy,

Do you have the Nari Ultimate for Xbox or just the normal Nari Ultimate? they are Two different products and the latter is only compatible using 3.55mm headphone jack.

I have found a link to the Xbox Razer Nari support but ultimately if this dont work you will need to contact Razer support as it could be a Razer issue and not an Xbox issue.

Razor Nari Xbox One Support

Hope this helps snd let me know how you get on.

I would recommend you take it back if you wanted a wireless headset as the Nari Ultimate is the PC & wired version. I don’t think it will work on the Xbox One if you brought the wireless dongle and I would tread with caution before committing to the purchase.
I would reach out to Razer to see what they would recommend/ if they can confirm if the dongle will work for you.

The Razer Nari Ultimate for Xbox One works to a different specification according to the Razer website. I have attached a link below for you.

differences between the Razer Nari Ultimate for Xbox One and the Razer Nari Ultimate

The player you reference likely uses it because he is sponsored by them and they pay him to do so. There are headsets now that are completely cordless as a matter of fact Razer just launched the Razer Nari Ultimate for Xbox surround set no cords.

Hello tyglow!

Sorry about your problem. Please check this guide, hope it helps!

If you can hear others in a party or game but they can't hear you, try these solutions.

Solution 1: Make sure your headset is not muted

Check that the orange LED light next to the mute button is not on.

Solution 2: Power cycle your Xbox One console

For help, see How to restart or power cycle your Xbox One console.

Solution 3: Re-associate your controller with your profile

1. Press the Xbox button  to open the guide.
2. Select System > Settings > Kinect & devices > Devices & accessories.
3. Under Assigned to, choose your gamertag.

Solution 4: Verify the NAT type for your network

Network Address Translation (NAT) lets you hide your IP address from devices that are not on your network. For more info about NAT, see the "Current network status" section at Network
settings on Xbox One.

Solution 5: Test your Xbox One Chat Headset

To test the headset, start a party (requires internet connectivity) to test the audio:

1. Sign in to Xbox Live on your Xbox One console.
2. Press the Xbox button  to open the guide.
3. Under Multiplayer, select Start a party. (You don't need to invite anyone for this test.)
4. Make sure your mic is not muted in party chat.

Note You can use the Y button  on your controller to toggle mute on or off.

1. Make sure your headset is not muted and that the volume is turned up.
2. Speak into the microphone. If your headset is working, you’ll see the ring around your gamerpic light up.

If you still can't hear your friends online after you've started a party, but you can hear sound while using in-game chat or another app like Skype, see You
can't switch to party chat on Xbox One.

To test your headset on a Windows 10 PC:

1. Download Skype onto your PC if it’s not already installed.
2. Turn on your controller and ensure your Xbox button  is lit to indicate it’s turned on.
3. Connect your headset to your controller.
4. Select Tools, and then Options. Then, select Audio settings in the General menu to test your microphone and speakers. Make sure you have your Xbox One Chat Headset selected from the dropdown list
   of devices while you’re testing.

Note When you first set up Skype, you'll be prompted to check your sound and video quality.

For more information on testing with Skype, see the Skype article, Troubleshooting issues with Skype
call quality.

Solution 6: Troubleshoot your connection

Check your connectivity by using the Xbox One Multiplayer Game Solution.

Good luck!

Hey XGN Koenig,

Unfortunately the Razer Nari Essential is not compatible with the Xbox One. Check out https://support.razer.com/gaming-headsets-and-audio/razer-nari-essential/ for
more information on why.

Hope you have a good rest of your day/night!