Elder Scrolls Online (ESO) xcloud voice chat isn't working

Hello Noxaylox,

Thank you for posting in Microsoft Community.



We understand that you are experiencing issues with the Elder Scrolls Online (ESO) guild voice chat and you were able to replicate it on different platform: Steam Deck, Android and PC. Just to set your expectation that the Xbox Cloud Gaming is still on Beta version and there may be long wait times to play on this platform. Let us check on this together and sort this out in timely manner for you to get back to gaming.

To have a better understanding, we would like to further isolate your concern.

1. Can we confirm if there is an issue with the voice chat with other games? Please try playing other Xbox Cloud Gaming games and let us know.
   
2. May we know if you have already tried the Xbox Cloud Gaming Beta website? It seems like you have tried playing the game from another platform and if you were not on Xbox Cloud Gaming on those platforms try this link and let me know if you still have issues with the guild voice chat: Xbox.com/Play
   
3. Since this guild voice chat can be muted by a player or else you can manage to mute yourself, may we know if you have tried to see if you were muted on the platform?
   

If the issue is isolated to the guild voice chat on Elder Scrolls Online (ESO) only, it would be best to reach out to the game support and report this issue. Otherwise, if this happens to every game in Xbox Cloud Gaming Beta then we need to raise this concern to the Team Xbox by utilizing the feedback option in the platform.



We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hi Kathy

to answer your questions

1. I have not tested voice chat in any other xcloud games, but I will try this tonight and report back.
   
2. The platforms I tested on are the following
   
   1. Steam Deck - Steam OS/Edge Browser
      
   2. PC - Windows 10/Chrome Browser
      
   3. Android - Samsung S21/Android 13/Game Pass App
      
   4. Android - Samsung S21/Android 13/Kiwi Browser with Edge User agent.
      
3. I was not deafened in guild chat, I did hear them for second. I am not sure if they could hear me, but guild members did tell me they did not mess with my chat settings from their end.
   

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Noxaylox,

Thanks for sharing the details.

This would be best to be reported once you have the findings on other Xbox Cloud Games.

Should issue happen on specific game - ESO then that means you will have to send report to the game support for them to be aware of this and start to investigate.

We look forward for your update.

Regards,

ESO account? Elder Scrolls Online?