Elden ring - lost ALL progress due to cloud save error

Hello, M.O.Th. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I hate to give other players bad news, but if your cloud saves got corrupted or they got overwritten by the console "new" save, you cannot recover it.

You can try to talk to any Microsoft or Xbox employee and try to do any troubleshooting step available on earth. Nothing will bring your "old" cloud saves back.

I'm really sorry about this, my friend.

Hello DizzyFoxayX3, I’m Arturo.

I’m sorry to hear you lost almost 70 hours of progress in Elden Ring, and understand you’re wondering if there is some kind of cloud cache save in order to allow you to restore the lost progress.

However, I regret to inform you that unfortunately, this kind of feature is not available for cloud saves.

Hi,

Please see my reply in this thread:

I've lost 50+ hours on Elden Ring - Microsoft Community

It’s a slightly different question for another game, but the same steps still apply. If you access and play FH5 offline, select the cloud save when prompted to resync your game data/progress to your Xbox. If this fails or you’re unable to try this, then delete the game save data only for your console (not everywhere) on your account/profile.

You may need to restart your console for the changes to properly take effect with this reflected in-game. Be sure to wait at least 10-15 seconds before reconnecting the power to completely reset the power supply.

Hope this helps.

Hi Claire,

It may be possible to recover your in-game data/progress for your profile. Is there a specific game you’re referring to?

Can you share the thread where you found this advice if possible, please?

See my reply in this similar thread and try the steps there:

I've lost 50+ hours on Elden Ring - Microsoft Community

Hope this helps.

Hi,

Thanks for your reply. I've tried what you mentioned by uninstalling the game and reinstalling. The last level where all was fine and my progress was being saved to the cloud was level 148 and since then it never synced.

I've now reached 150 with the past two levels not synced to the cloud. So I did what you asked and uninstalled the game, When I reinstalled it, I lost all my progress. It synced to the cloud and got me all my progress until 148 - makes sense since my progress after that never saved to the cloud due to the error.

I then played another game to further my progress and after I completed the same, again it fails to sync my progress to the cloud.

I'm now again at level 150 and I only have my local save. How do I get out of this issue and save my progress to the cloud??