El mando no enciende [Translation - The remote control does not turn on]

Hi there Leo,

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller driver on the PC. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend to try a different controller or contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

Hey Leo thanks for keeping in touch.

As previously stated by fellow XBF Crystal P if the steps provided didn't help then

Request a Callback from one of our Xbox Support Specialists so we can see what other options are available for you. Give it a shot and let us know how it went!

ya lo hice pero sigue sin funcionar

conecte el otro mando y funciona perfectamente

Translate-I already did but it still doesn't work

Connect the other remote and it works perfectly

Hey Piano Rose,

Thank you for reaching out! If your controller does not turn on, even after connecting it to the console via USB cable, it might require servicing. We suggest you refer over to our

Device Support site. There you will be asked to register your console and the system will let you know if it is eligible for a repair/replacement.

Buenas noches. Verifica si esas pilas recargables no son la que están dañadas. Si tienes otro juegos de pilas verifica. Con el tiempo las pilas recargables se pueden dañar.