Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.

I have the exact same fault with mine - must be a common fault with a particular batch. Will try and warranty replaceme mine. Did you end up getting yours repaired/replaced?

Hello Halcyon XCIII,

Welcome to the Xbox Community Forum! Thank you for sharing your concern with us today. I'm sorry to hear that you've had multiple issues with your Xbox controllers this generation. I can understand how frustrating it can be to receive faulty products, especially when you're a collector.



To answer your question, while it's not common for Xbox controllers to arrive faulty, it's not unheard of either. However, rest assured that we take quality control very seriously and we're constantly working to improve our products.



In your case, I recommend reaching out to our Microsoft Store Support team directly. They'll be able to assist you with troubleshooting steps and, if necessary, help you with a replacement. You can contact them through their website.

1. Link: Microsoft Store Support
   
2. On the lower right side of the screen, you will see the button Questions? Talk to an expert then select it to be assisted with the virtual assistance about the issue you are encountering before reaching out to a live support team.
   
   
   
   
   

Thank you for being a part of the Xbox community!

Sincerely,



Xbox Forum Moderator

Microsoft Community

I had same issue, returned to Best Buy. Will report back here on the replacement. I'm just glad I opened the box and tested it before the game comes out, as Best Buy has a 30 day return window. Going to exchange it on July 29th and will report back.

EDIT-update - returned the broken up d-pad controller back to Best Buy, and got the new one. Works fine. Didn't come with 2-AA batteries though, those were missing out the of box-lol. Looked previously unopened when I got it, ... whatever, the controller works.

I'm on my 3rd or 4th set. Either the incoming sound doesn't work and they can hear me or the mic doesn't work and I can hear them or no power to the mic at all. I'm a member of the preview club and that is probably the worst thing I've signed up on. My
controller disconnects every 10 minutes if not connected to a USB hub. I'm on my third controller due to the analog sticks having dead spots in them and one button dying. I've been with Microsoft since XBOX and this is the worst quality in accessories yet.

I think his issue is very clear. Anyone that has ever played xbox one knows that the build quality of the controller is terrible. It is probably the worst quality consumer product ever made. I have the same issue and i'm not a heavy gamer. I go through a
controller per month and microsoft refuses to fix the issue and the customer support is horrible. Someone should file a class action. The person who designed the controller should be fired.