Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.

Discus and support Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA. in XBoX on Consoles to solve the problem; I'm a little bit of a controller collector, so I've already bought a few this gen, but after my Starfield controller arrived today I'm honestly at my... Discussion in 'XBoX on Consoles' started by Halcyon XCIII, Jun 13, 2023.

  1. Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.


    I'm a little bit of a controller collector, so I've already bought a few this gen, but after my Starfield controller arrived today I'm honestly at my breaking point with this company.



    Since this console generation started, I have ordered 3 design lab controllers. 2 of those arrived with faulty A buttons. I bought the Forza Horizon 5 controller, it arrived with a faulty D-Pad. The Starfield controller that arrived today once again has arrived with a faulty D-Pad. All the directions click in apart from clicking up, which doesnt click at all, just has some mushy resistance, tested it on the console and yep, half the time its not registering the button being pressed.



    Add in the 20th anniversary controller which luckily worked fine, I've bought 6 controllers this gen and 4 of them arrived faulty. This is absolutely appalling QA. The 3 dualsense controllers I've bought in that same time have all worked absolutely perfectly out of the box.



    Has anyone else had issues with Xbox controllers this gen, or have i just gotten terribly unlucky?

    :)
     
    Halcyon XCIII, Jun 13, 2023
    #1
  2. ZedsShed Win User

    Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.

    I have the exact same fault with mine - must be a common fault with a particular batch. Will try and warranty replaceme mine. Did you end up getting yours repaired/replaced?
  3. Kathy A. Win User

    Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.

    Hello Halcyon XCIII,

    Welcome to the Xbox Community Forum! Thank you for sharing your concern with us today. I'm sorry to hear that you've had multiple issues with your Xbox controllers this generation. I can understand how frustrating it can be to receive faulty products, especially when you're a collector.



    To answer your question, while it's not common for Xbox controllers to arrive faulty, it's not unheard of either. However, rest assured that we take quality control very seriously and we're constantly working to improve our products.



    In your case, I recommend reaching out to our Microsoft Store Support team directly. They'll be able to assist you with troubleshooting steps and, if necessary, help you with a replacement. You can contact them through their website.

    1. Link: Microsoft Store Support
    2. On the lower right side of the screen, you will see the button Questions? Talk to an expert then select it to be assisted with the virtual assistance about the issue you are encountering before reaching out to a live support team.


      [​IMG]


    Thank you for being a part of the Xbox community!

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. DjamesB Win User

    Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.

    I had same issue, returned to Best Buy. Will report back here on the replacement. I'm just glad I opened the box and tested it before the game comes out, as Best Buy has a 30 day return window. Going to exchange it on July 29th and will report back.

    EDIT-update - returned the broken up d-pad controller back to Best Buy, and got the new one. Works fine. Didn't come with 2-AA batteries though, those were missing out the of box-lol. Looked previously unopened when I got it, ... whatever, the controller works.
  5. SlickCoolie Win User

    Xbox One Defective Headset

    I'm on my 3rd or 4th set. Either the incoming sound doesn't work and they can hear me or the mic doesn't work and I can hear them or no power to the mic at all. I'm a member of the preview club and that is probably the worst thing I've signed up on. My
    controller disconnects every 10 minutes if not connected to a USB hub. I'm on my third controller due to the analog sticks having dead spots in them and one button dying. I've been with Microsoft since XBOX and this is the worst quality in accessories yet.
  6. JCJordan-57F307B2-F2 Win User

    Controller Build Quality

    I think his issue is very clear. Anyone that has ever played xbox one knows that the build quality of the controller is terrible. It is probably the worst quality consumer product ever made. I have the same issue and i'm not a heavy gamer. I go through a
    controller per month and microsoft refuses to fix the issue and the customer support is horrible. Someone should file a class action. The person who designed the controller should be fired.
Thema:

Either I'm the unluckiest Xbox customer there is, or Microsoft have the worst controller QA.

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