아니 나이인증을 하고싶어도 나이 인증 창이 뜨질 않아요. [Edit - Translation] - No, even if you want to certify...

Hello Hyoku,

Thank you for posting here on the Xbox forums. Unfortunately, that error code is not currently in our database. I understand that you are having issues verifying your age. Have you tried signing in using a different device or browser? You may also want to
consider contacting a live agent to investigate your account :

1. Contact us here
2. Select My Account
3. Select "See other options"
4. Select Error Messages and codes
5. Select "Show contact options"
6. Select Request a callback from support

Let us know the results!

Hi Choi,

Thanks for reaching out to the forums. We understand you are trying to verify for Minecraft. We recommend reaching out to the
Minecraft forums if it is for Minecraft.

Thanks,

Brad

xbox.com에서 마이크로소프트 계 을 로그인 후 My account에서 나이 확인을 하 했는데,

아이핀 인증 후 다시 나이 확인 차로 되돌아 옵니다. 다시 인증을 하 는 순간에 아이핀에서 J100511오류가 발생합니다.

오늘 7번 도 나이 인증을 시도했는데 안됐네요. 아래는 오류 사진입니다.

Hello, Fellow Gamer!

Please contact Xbox support or microsoft support:

https://beta.support.xbox.com/contact-us

https://support.microsoft.com/en-gb

https://support.microsoft.com/en-gb/contactus/

These links should provide you with all the help you need.

Have a nice day and stay a cool gamer! ͡° ͜ʖ ͡°

Hi there!

Thank you for coming to the forums. What age verification system are you referring to? If you are talking about Xbox Live account privacy settings not set to allow online play, you can manage your settings from account.xbox.com and then go to Privacy settings
from your Xbox profile.

If it has to do with regional online age verification laws requiring you to verify your age before you play online then you will need to contact customer support in your region to ask them about the process or look into the governing institution enforcing
these policies on how the age verification process works when going online in your region.

https://support.xbox.com/contact-us

I hope this helps.

도 같은 증상으로 계속 안되었었는데 드디어 나이인증 해결했습니다.

익스플로러나 엣지 말 크롬에서 나이확인 들어가서 아이핀 인증하니 드디어 되더군요.

한번 시도해보세요.

[Mod translation: I have not continued with the same symptoms, I have finally resolved the age of authentication.

I went to Chrome to check the age of Explorer and edge, and I finally got to authenticate the eye pin.

Try it out.]