Earning gems for qualifying purchases

Hello Phuddox,

In-game consumables and hardware purchases are not eligible for MyVIP. Since the majority of your purchases were consumables, they did not award any Gems. You received 30 Gems for your spending on non-consumable items. Regarding hardware, those purchases
are not eligible for Xbox Live Rewards, unless as part of a special offer.

Hello Mistictom,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. However, you can earn prizes from gems with your purchases. From the new terms and conditions about our new Gems
feature:

Make Purchase(s) of qualifying content in the Xbox Store and/or Microsoft Films & TV

For every $10 before tax you spend during a calendar month, you will receive ten (10) MyVIP Gems.

This gem earning will apply to your pre-order purchases!

Hello,

From the FAQ:

What is MyVIP and how is it changing?

As of October 1, 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases. The expanded
offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.

MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.

MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes. You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.

Since Gems/MyChallenges were only created on October 1st, it is not possible to Reward activity that occurred before they existed.

Gems are deducted when you use them to "purchase" items in the vault. You can earn gems by completing challenges listed on the Missions page of the site, completing certain offers, earning gamerscore, etc.

Hello ZaxaPac,

From the FAQ for this new MyVIP:

The NEW MyVIP:
What is MyVIP and how is it changing?

As of 1 October 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases.
The expanded offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

• MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.

• MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.
• MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes.

You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.



Since this program only began on October 1st, it is not possible to award gems from before gems existed. We'll take your sentiment and feedback and provide it to the appropriate team. However, note that we do have a gem award for your length as a member
in the Rewards program that you can look forward to on your anniversary of joining the program!