EAFC pre order

It seems that the only option in this case would be to cancel the pre-order and try again using your Microsoft account balance.

I don’t want to cancel it I just want to change the payment method from bank card to Microsoft account balance if this is possible? I’ve tried going on change payment method but it just lets me use card or add a new card it doesn’t give me the option to use my account balance

Hi Peter. You can try requesting a refund here: https://support.microsoft.com/help/10558

You can also try going to your order history to check if there's a 'Cancel Item' option: https://account.microsoft.com/billing/orders

Hello Eddie how are you?

My name is Ezequiel I'm an Independent Consultant.

Rest assured, everything is fine with your purchase.

If you used account credit to pre-order your game, your balance will be debited immediately. If you used a credit card or split your payment between your credit card and account balance, you will be charged 10 days before the game launches.
If your account balance is less than the authorized billing amount for the order, the remainder will be debited from your credit card. We'll send an email to your billing account confirming that the remainder of your card payment has been successfully debited and that the game will be available for you to play on launch day.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/pre-order-faq

I'm sorry to hear that you're having trouble with your EAFC points. Please note that EAFC points are managed by EA, not Microsoft.



To resolve this issue, I recommend contacting EA customer support directly. You can reach them through their website or by phone. They will be able to assist you with any issues related to your EAFC points and provide you with the necessary redeem code.

https://help.ea.com/en/help-home/