EA SPORTS FC™ 24 Ultimate Edition is not available for download after I´ve paid for it

Hello John G, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in EA support and they suggested the following steps to transfer points from Fifa 23 to Fifa 24 and I thought it was good information, which you should take into account :

Yes, you have unused FIFA Points in FIFA 23, you can transfer them and convert them to EAS FC Points in EA SPORTS FC™ 24. See the steps below to learn how to do this.

Attention! January 1, 2024 is the last day to transfer and convert FIFA Points to FC Points.

To transfer your FIFA 23 Points to EA SPORTS FC™ 24, you will need to log in to EAS FC 24 on your console or PC. You cannot convert Points in the Ultimate Team™ web app or companion app.

After transferring your EAS FC Points to your console or PC, you'll see the updated amount in the Ultimate Team™ web or companion app.

How to transfer and convert Points from FIFA 23 to EAS FC 24

The first time you log into Ultimate Team™, Clubs or VOLTA FOOTBALL™, you will see a prompt giving you the option to transfer your Points.

The pop-up notification says the following:

«We have seen that you have an unused balance of FIFA Points in FIFA 23. Do you want to transfer it and convert it into FC Points in FC 24? Please note that this transfer is irreversible. Once you have transferred your Points balance, you can only use them in EAS FC 24. This transfer is one-time and you will not be able to transfer any more Points after this process.

Remember a few things:

You can only transfer and convert FIFA Points from FIFA 23 to EAS FC 24 on the same console family. For example, you can transfer and convert Points from FIFA 23 to EAS FC 24 on Xbox Series X and S, but not from FIFA 23 on Xbox Series X and S to EAS FC 24 on PlayStation 5.

The transfer is not reversible. You cannot return your Points to FIFA 23 after you have completed the transfer.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information Source (Credits): https://help.ea.com/es/help/ea-sports-fc/transfer-and-convert-fc-points/#:~:text=¿Ican transferir% 20Points%20de%20EA,EA%20SPORTS%20FC%E2%84%A2%2024.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

it was fifa 23 and yesterday i got into ea sports fc 24 ultimate team but today i was unable to connect

Hello Dom Wood,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to play EA Sports FC 24 and can't due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

As per checking with Xbox official site of the game, to play the game requires to purchase separately because it is not included in Xbox Game Pass Ultimate games library however, you will be able to play the ten-hour trial as part of the benefit of having a subscription. For your reference, see: EA SPORTS FC™ 24 | Xbox

Thanks for bringing this concern and glad to provide information to address your concern.

Sincerely,

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

According to the official Xbox Store, https://www.xbox.com/de-DE/games/ea-sports-fc-24#purchaseoptions

The game EA SPORTS FC™ 24 Standard Edition Xbox One & Xbox Series X|S is currently on sale in Germany from 79,99 €
to 31,99 €

Note: Save €48.00 • 3 days remaining

The lowest price in the last 30 days was €31.99

You can purchase the game using the same link above.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello John Hana1,

Thank you for posting in Microsoft Community.



We understand that you are trying to redeem EA Sports FC 24 beta. Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.

This game is still on pre-order and will be available this September 29, 2023. For queries on how to join the beta version of the game. Feel free to check the EA close Beta guide: What is a beta? (ea.com).

More details about the game can be read here: EA Sports FC 24 - EA SPORTS FC™ 24 Closed Beta: modes, rules, and platforms available.

For further assistance, feel free to scroll down on this link and look for Need help part of the page to reach out to the EA Support team. Link: What is a beta? (ea.com).



As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread. Thanks again for posting your question, and have a great day!

Happy Gaming!



Sincerely,



Microsoft Community Moderator