EA Sports FC 24. Just bought it on MS Store but cant install on PC. Refund needed

cesar salvati · Dec 19, 2023

Hello everyone,

Dont know if it is a common issue, but today on MS Store I saw a 70% OFF on EA Sports FC 24 so i went ahead and bought it, mind you I was on my PC (logged on both XBOX and EA apps).

The thing is on the XBOX app it says "Install" but when I click on it it goes to the EA app, and there the game doesnt show as purchased. And on top of that, on the page of the game in the EA app, all the pc requirements are listed. Its very confusing.

I chatted with EA Sports support and they say the game is for xbox only, no PC, it makes no sense to me. First time I have an issue like this. I have all my games purchased on xbox installed on my PC, so I never thoght it wont work...

Is there a way to play it on PC? If not, then I want a REFUND.

Thank you, Cesar from Argentina.

:)

Gerardo CG

No problem, Cesar, it's always a pleasure to help.

Happy holidays!

Kind regards,
Gerardo.

cesar salvati

Thank you so much Gerardo for your answer! I did some research and it is like you said, the PC version is -for now- only on Steam, without the 70% discount.

I already asked for the refund since I only play on PC. I hope in the future they make these kind of crossplatform availabilities more easy to read or filter, at least for me haha

Felices Fiestas from Argentina!

César. -

Gerardo CG

Hi there Cesar, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Please note that EA Sports FC 24 cannot be purchased or played from the Xbox platform on PC. This means that if you buy it from the Microsoft Store or the Xbox Store, it is for Xbox One and Xbox Series X|S consoles because the game is only available on the Xbox platform for those devices.

You can confirm this yourself through the game's purchase website on the Xbox Store under the section that says "Playable on":

https://www.xbox.com/games/store/ea...ion-xbox-one-xbox-series-xs/9PJHKHWQQ3NB/0010

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Even in the game title, it is clarified for which devices the game is intended.

You can request a refund through the following link:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

After that, if you still want to play it on PC, you will need to purchase it from a platform other than Xbox, for example, from the EA platform or from Steam.

Please keep in mind that in this public forum we are just players like you trying to guide and help other players.

I appreciate you understanding and if you have further questions please let me know.

Kind regards,
Gerardo.

Rodrigo Oliver

Have you tried to purchase via the website?

https://www.xbox.com/games/store/ea-sports-fc-24-2800-fc-points/9P259HQK2RLS

Vardagul

Thank you for your response, Noam! I apologize that the steps above didn't work.

I just need to know more information about this. Do you have an Xbox Game Pass, or did you subscribe to EA Play?

If yes, please try these steps:

1. Search for the “EA Play” App on the Xbox store and download it.
2. Open the EA Play App.
3. If you are not subscribed, do so now.
4. Navigate to “Game Trials” and find EA FC 24.
5. Click on “Free Trial” and start to download EA FC 24.
6. When opening EA FC 24, you’ll receive a notification informing you how long your trial remains.

Please give me an update after taking these steps.

Source:
https://dotesports.com/ea-sports-fc/news/how-to-play-the-ea-fc-24-10-hour-trial-with-ea-play

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards,
Darhlene

EA Sports FC 24. Just bought it on MS Store but cant install on PC. Refund needed