EA linking in XBOX app has gone wrong

GarethIrwin1 · Oct 23, 2022

Hello there.

My son tried to link his EA account in XBOX on pc and he has no idea what went wrong but it has. In the account settings in the links the EA one has 'manage' next to it which I assumed means its linked however he cannot play any games in XBOX from EA and furthermore in the EA App most of the games are stating 'currently unavailable'. If he restarts the pc and immediatly loads XBOX and clicks on 'open in app' for an EA game, the EA app will open and the credentials are correct. Sometimes he can get a game running before everything catches up and gets confused again!

If we click 'manage' in the links bit, it goes to a help page on EA on how to link an account as if to suggest it is infact not linked, but we are just going round in circles we can find no way to unlink and start again because XBOX seems to think it is linked but EA thinks its not, in the EA app it does not show XBOX as connected.

We are at our whits end, we cannot even find a way to get ea support it only offers support for games.

Any hints here would be great, I am happy to reinstall XBOX but I am worried its now some how half linked in the cloud so we will be back to square one.

:)

GarethIrwin1

Yes thats the page we get taken too. It goes no further.

We have worked out possibly what is wrong and its to do with EA, I think, he managed to set up a new account with the same handle (How is that possible!) but the email was created by EA and is anonymous. He did not jot it down so has no idea what it was.

Sigh.

JosefLBohorquez

Hi, how did he created the account?
Via EA webpage and pressing the Xbox option?
So, right now he doesn't have access to this unknown account?

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Gareth

May i know if you already tried re-linking the accounts again directly from the EA website and following the steps here?
https://help.ea.com/en/help/account/link-your-c...

Let me know how it goes

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues installing EA Play games.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your EA account connections by signing in to EA’s account settings and make sure that your Xbox account is correctly linked.

And then restart the EA App. To do this, open the Xbox App, go to Profile Icon > Settings > Extensions, and under EA App, click Start Extension if it has been deactivated.

Next is to manually update the EA App.

If the issue persist after performing the troubleshooting steps, kindly uninstall and reinstall the Xbox App and EA App, then install an EA Play game again.

Thank you for your cooperation.

Francia J.

Thank you for letting me know. Let's check if the correct EA account is linked to your Xbox profile.

On your EA Desktop App please follow the steps below:

Go to Settings, under my account you will see "manage", you will be redirected to the EA webpage, from there go to "Connections". Please check if the Xbox profile that has an active Xbox Game Pass subscription is the one that you will see from there.

Once confirmed that the correct Xbox profile and EA profile is linked uninstall and reinstall the EA Desktop App.

EA linking in XBOX app has gone wrong