EA and Xbox linking problem

Discus and support EA and Xbox linking problem in XBoX Games and Apps to solve the problem; Hello, I have a problem. I recently buy the gamepass and tried to install Battlefield 2042. Xbox requested a connection with a EA account. I have one... Discussion in 'XBoX Games and Apps' started by Fraaaaaaam, Dec 5, 2022.

  1. Fraaaaaaam
    Fraaaaaaam Guest

    EA and Xbox linking problem


    Hello,

    I have a problem. I recently buy the gamepass and tried to install Battlefield 2042. Xbox requested a connection with a EA account. I have one but it connects by itself to another xbox account on my old PC and EA account can only be connected to one xbox account. So I search on internet "how to unlink account" and I made it.


    EA and Xbox linking problem [​IMG]


    On this screenshot we can see that the old Xbox account is unlinked.

    But the problem is that Xbox app still recognize the account linked to my old Xbox account.
    Firstly, I though that was a question of time to recognize it but after nearly 10 hours and multiple relauch of Xbox app, EA app and my whole PC. It still recognize my old account.


    EA and Xbox linking problem [​IMG]


    It's in french but it basically say:
    Linked accounts found

    Your accounts cannot be linked because the EA account for ************ has already been linked to the Xbox account for ************. An EA account can only be linked to one Xbox account throughout its existence.

    Go to https://help.ea.com/fr to learn more.

    What can I do to finally be able to install this game ?

    Sincerely,
    Fram

    :)
     
    Fraaaaaaam, Dec 5, 2022
    #1
  2. JosefLBohorquez Win User

    EA and Xbox linking problem

    Hi and thanks for reaching Microsoft Xbox gamer's community.

    My name is Josef.

    I'm an Independent Advisor

    Hope you're doing great today despite this Fram

    According to the official EA unlinking FAQ website:

    "You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future."

    Unfortunately is not possible to link a different Xbox account / gamertag, only the one that you linked at the beginning

    Source:

    https://help.ea.com/en/help/account/unlink-gami...
  3. Sun Khou Win User

    Xbox-Steam EA linking Problem?

    Hello



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for understanding.





    Sincerely

    Khou Sun

    Microsoft Community Moderator
  4. Sun Khou Win User

    Xbox-Steam EA linking Problem?

    Hi nonya.KW.



    Greetings!

    We very much empathize to you after reading your current post that you're having trouble with linking your Xbox and Steam EA accounts. To clarify, are you trying to link your Xbox EA account to your Steam EA account so that you can access your expansion packs on both platforms?

    On the other hand, we very much appreciate you for sharing your current concern with us. However, if we are correct that you are you trying to link your Xbox EA account to your Steam EA account so that you can access your expansion packs on both platforms.

    You may need to contact EA support for assistance with this issue. In order for you to get the most relevant answers and the best solution to your current concern. They should be able to help you unlink your Xbox EA account from your mother's email and link it to your own email instead. You can reach EA support through their website. Let me know if you have any other questions.



    You can also try checking the steps on how to link and unlink your EA account from different platforms: Linking your platform accounts to your EA Account /Unlink your platform accounts from your EA Account.

    Or you can also try choosing different support option from the EA support page from this link: EA Help: Official Support

    Note: The provided links above will route you to a game developer website which is called EA Help support page. We would like you to be always vigilant and do not click on any pop-up notifications that may show on their support site. In order for you to protect your own data privacy.


    [​IMG]


    Hope this helps,

    Sincerely

    Khou Sun

    Microsoft Community Moderator
  5. CarlosHoward1 Win User

    Ea Account

    Yes i have the same problem i cant link my EA account to xbox, I’ve follwed all the steps on EA website to link my account and nothing works.
  6. Freez343 Win User

    EA Desktop does not download

    Maybe this page can help you through your problem: (external link) EA Play and Xbox Game Pass. Also contact EA or Xbox for further info. Hope this helps you!
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EA and Xbox linking problem

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