EA access is "inactive" after new Xbox preview program update.

Discus and support EA access is "inactive" after new Xbox preview program update. in XBoX Games and Apps to solve the problem; Hello, as of the newest update for the Xbox live preview program my Ea access app keeps saying I'm inactive. When i go to a game ive installed, it... Discussion in 'XBoX Games and Apps' started by PhantomToes, Jul 6, 2016.

  1. PhantomToes
    PhantomToes Guest

    EA access is "inactive" after new Xbox preview program update.


    Hello, as of the newest update for the Xbox live preview program my Ea access app keeps saying I'm inactive. When i go to a game ive installed, it opens to the title screen and then closes back to the dashboard. I just paid July 1st for the month so that's
    not the issue. On the app on Xbox one it says inactive but when I go to my Microsoft account it shows its been paid and everything is good. I called Xbox support and they couldn't help me but referred me to the forums because he said that this place could
    help. I've seen one other post about this topic so far and no solution. The guy I talked to seemed to think that it has something to do with the preview program so hopefully I can find some help here.

    :)
     
    PhantomToes, Jul 6, 2016
    #1
  2. Fionessa
    Fionessa Guest
    EA Access subscription is brand now, displayed with end date 2017 and state "Inactive"?

    I'm not amused, why is my brand new EA Access already inactive after just one day? Help in EA says to ask the guys from XBOX. Has anybody a solution for this?

    Thanks!
     
    Fionessa, Jul 6, 2016
    #2
  3. BaboGamerMax
    BaboGamerMax Guest
    EA Access shows status "Inactive" after purchasing

    After purchasing EA Access it shows the status "Inaktiv" (German subscription) after payment on XBO ONE. Microsoft send an email that EA Access ist payed and Credit Card Payment is done.

    I did purchase the 1 month option.

    As there is nothing to find on XBOX ONE help and EA Access Website I will no try to find my luck here ...

    regards Sascha
     
    BaboGamerMax, Jul 6, 2016
    #3
  4. PhantomToes
    PhantomToes Guest

    EA access is "inactive" after new Xbox preview program update.

    I just called Xbox support and they had me delete the app and reinstall it again. So from the dashboard I hit the start button while EA access was highlighted. From the next screen that popped up in choose "manage app" once it took me to the next screen
    it had the options to, "copy, move, and uninstall" so I chose uninstall which didn't seem to do anything. I chose uninstall a couple more times to see if it would do something but it didn't actually like it did. So I went back to the dashboard and closed
    all my apps and when I went back to the ea access app it acted as if it were my first time there. So I chose to go to the home screen in the app and then went to "my account" and now it says my subscription is now "active" and I went to my vault games and
    they worked!! So there must be some kinda glitch in the app that doesn't update the subscription but doing this worked for me. Hope it helps you too
     
    PhantomToes, Jul 7, 2016
    #4
  5. Mister Beep
    Mister Beep Guest
    Since you're a member of the Xbox One preview program, please be sure to report any issues you come across using the Feedback app and then post on our Preview
    Program forums for further assistance.

    Thanks!
     
    Mister Beep, Nov 2, 2018
    #5
  6. Mister Beep Win User

    EA access is "inactive" after new Xbox preview program update.

    Since you're a member of the Xbox One preview program, please be sure to report any issues you come across using the Feedback app and then post on our Preview
    Program forums for further assistance.

    Thanks!
  7. PhantomToes Win User

    EA access is "inactive" after new Xbox preview program update.

    I just called Xbox support and they had me delete the app and reinstall it again. So from the dashboard I hit the start button while EA access was highlighted. From the next screen that popped up in choose "manage app" once it took me to the next screen
    it had the options to, "copy, move, and uninstall" so I chose uninstall which didn't seem to do anything. I chose uninstall a couple more times to see if it would do something but it didn't actually like it did. So I went back to the dashboard and closed
    all my apps and when I went back to the ea access app it acted as if it were my first time there. So I chose to go to the home screen in the app and then went to "my account" and now it says my subscription is now "active" and I went to my vault games and
    they worked!! So there must be some kinda glitch in the app that doesn't update the subscription but doing this worked for me. Hope it helps you too
  8. NxtDoc1851 Win User

    I would like to be part of BETA program and also I want to join EA access please

    You must be invited into the Update Preview Program by a friend (who is in the Update Preview Program), and it take 7 days to know whether you are in or not. And you are not guaranteed to get in. As far as the EA Access and that is a little more exclusive
    to get into.
  9. oX Poo Xo Win User

    EA Free Play Days for Xbox Gold Members

    There is a problem right now that I'm not sure even EA or Xbox knows of because I can't get a response on twitter. But if you are in the Xbox Preview Program and have the new dashboard, the EA access free play days does not work.
  10. Arminator Win User

    Hi, My name is Edward and I am requesting a preview membership!!!

    If you're speaking of the Xbox Insider Preview, where you test new system update features, then I have bad news for you.

    Currently the Insider Preview is filled and they aren't accepting new participants, unless enough participants are removed for being inactive.

    The ability to invite others has been removed from the program, so there is no way for us to grant you a Preview membership invite :-(
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EA access is "inactive" after new Xbox preview program update.

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