EA Access billing issue

Discus and support EA Access billing issue in XBoX Sales and Promo to solve the problem; my EA Access subscription won’t go through. I had an EA Access subscription which recently run out. The auto renewal attempted to charge my old... Discussion in 'XBoX Sales and Promo' started by Sasq24, Dec 5, 2017.

  1. Sasq24
    Sasq24 Guest

    EA Access billing issue


    my EA Access subscription won’t go through. I had an EA Access subscription which recently run out. The auto renewal attempted to charge my old credit card. On the Microsoft purchase history it is listed as pending. I tried to resubmit my purchase with
    my new credit card info and it comes up with an error code that another purchase is blocking my purchase. What can I do to cancel the pending charge and resubmit my new subscription?

    :)
     
    Sasq24, Dec 5, 2017
    #1
  2. XBF Crystal P
    XBF Crystal P Guest
    XBF Crystal P, Dec 5, 2017
    #2
  3. ClumpyTundra0
    ClumpyTundra0 Guest
    EA ACCESS CODE ISSUE

    Hello

    I pre orderd FIFA 16 on Friday 18/9/2015 and they send me an EA Access code free subscription for one month after 7 days from pre ordering the game ,but the problem is I left the message for a month without applying the code then the message disappeard!!
    I contacted Xbox Custemer Service and they said go to Xbox One Support and post your problem there and surely they will help you . So please help me with this issue.

    Thank you
     
    ClumpyTundra0, Dec 5, 2017
    #3
  4. Smwutches
    Smwutches Guest

    EA Access billing issue

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 5, 2017
    #4
  5. Smwutches Win User

    EA Access billing issue

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. XBF Crystal P Win User

    Ea access cant get fifa 19 to work

  7. EOM Luminary Win User

    Double Billed for EA Access

    I'm not sure if your Q has been answered yet, but this is awful to hear! I'm gonna go ahead and give you the link to Xbox Support and ask that you take a moment to explain your situation over there.

    Xbox Supportsupport.xbox.com

    If your situation does not get resolved, please feel free to let us know!

    -Riley
  8. MarkDevereux Win User

    Double Billed for EA Access

    Correct but they couldn't, didn't and wouldn't. I asked them to confirm whether or not another account was billing to my card, I didn't want details of the account just confirmation that there was another account charging it, and they refused citing privacy...
    Load of nonsense. I have worked for past 20 years on billing and CRM systems and this is possibly a Microsoft billing problem but they refuse to admit it and refuse to refund the over charging and are making me go back to my bank to lodge a complaint thru
    them for services charged but not delivered. All fine because if Microsoft want to fight, I'm happy to kick them, they are nothing but a shower of numpties.....
  9. John_023 Win User

    Double Billed for EA Access

    Unfortunately I can't love the Xbox support at all because I cannot get them to respond......as mentioned, once I put in anything into the automated chat that refers to billing, it tries to take me to a 'human' who never responds........I did try putting
    in details to take out a new account and had a very different experience whereby I could see a queue with numbers on the queue but nothing like this when I mention billing.

    So, as said, experience with Microsoft support team sucks and I am not seeing any way to even request a refund or a check to ensure that there is not a second account lurking somewhere. Any level of support at all would be progress......
Thema:

EA Access billing issue

Loading...

  1. EA Access billing issue - Similar Threads - Access billing issue

  2. How to Access the Mythic Achievement Update

    in XboX Insiders
    How to Access the Mythic Achievement Update: How do I gain access to the Mythic Achievement Update? I’m an insider and I am currently on beta and I was able to access the disc to digital as an insider. submitted by /u/DarienJF [link]...

  3. Disc to Digital is now live for everyone! (Omega tier user with no previous access)

    in XboX Insiders
    Disc to Digital is now live for everyone! (Omega tier user with no previous access): Make sure you restart your Xbox don't just turn it on and off. submitted by /u/AstroZombie1 [link] [comments]

  4. My games filling with games I don't have access too

    in XboX Insiders
    My games filling with games I don't have access too: My "my games" list is filling with games the console thinks are available but I don't have the game pass tier or don't even own them. They aren't installed yet it gives me the option to uninstall...

  5. How do I get Alpha access for Xbox Insider?

    in XboX Insiders
    How do I get Alpha access for Xbox Insider?: I am interested in testing new alpha features but I can’t seem to figure out how to gain access to the alpha on Xbox Insider. I’ve done all available surveys and activities but they seem limited....

  6. The real reward for accessibility feedback should be meaningful change, not XP.

    in XboX Insiders
    The real reward for accessibility feedback should be meaningful change, not XP.: I want to raise a separate point about the way accessibility feedback is handled in the Xbox Insider program. When I completed an accessibility survey, I was told I would receive XP for doing it....

  7. Why can’t I still not access the disc-to-digital feature?

    in XboX Insiders
    Why can’t I still not access the disc-to-digital feature?: I have singed up for insider and did all surveys and stuff and it’s already been days? screenshot 1 screenshot 2 submitted by /u/Cloudsquido [link] [comments]

  8. I need to close an old account which has recurring billing. I don’t have access to the Xbox...

    in XBoX Accessibility
    I need to close an old account which has recurring billing. I don’t have access to the Xbox...: Want to close Xbox account but do not have access to x box or old email. Only have x box username. 997a8cf8-851c-4dba-b59e-664c5e64ac18

  9. Recurring Bill for EA Access.

    in XBoX Games and Apps
    Recurring Bill for EA Access.: I am trying to turn off the Recurring Bill for my EA Access but every-time I try to turn it off it asks me if I'm sure I want to Cancel my Subscription, can anyone help me?...

  10. Long time games pass member, bill is current. Not allowing me to access games pass

    in XBoX on Consoles
    Long time games pass member, bill is current. Not allowing me to access games pass: I have a current Xbox games pass and it is not showing up in my app tab. When I click on it, it allows me to join Xbox games pass. But when I look to join, it says there is a problem on Xbox's...