EA Access billing issue

Sasq24 · Dec 5, 2017

my EA Access subscription won’t go through. I had an EA Access subscription which recently run out. The auto renewal attempted to charge my old credit card. On the Microsoft purchase history it is listed as pending. I tried to resubmit my purchase with
my new credit card info and it comes up with an error code that another purchase is blocking my purchase. What can I do to cancel the pending charge and resubmit my new subscription?

:)

XBF Crystal P · Dec 5, 2017

Ea access cant get fifa 19 to work

Hi Akseladden,

I'm sorry to hear about any issues you may be experiencing with the FIFA 19 Early Access with the EA Access. Have you logged into your Account to

review your purchase history for the EA Access Subscription? Another troubleshooting resource, Get Help with an EA Access for Xbox One.

Hope this helps. Let us know.

ClumpyTundra0 · Dec 5, 2017

EA ACCESS CODE ISSUE

Hello

I pre orderd FIFA 16 on Friday 18/9/2015 and they send me an EA Access code free subscription for one month after 7 days from pre ordering the game ,but the problem is I left the message for a month without applying the code then the message disappeard!!
I contacted Xbox Custemer Service and they said go to Xbox One Support and post your problem there and surely they will help you . So please help me with this issue.

Thank you

Smwutches · Dec 5, 2017

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBF Crystal P

Hi Akseladden,

I'm sorry to hear about any issues you may be experiencing with the FIFA 19 Early Access with the EA Access. Have you logged into your Account to

review your purchase history for the EA Access Subscription? Another troubleshooting resource, Get Help with an EA Access for Xbox One.

Hope this helps. Let us know.

EOM Luminary

I'm not sure if your Q has been answered yet, but this is awful to hear! I'm gonna go ahead and give you the link to Xbox Support and ask that you take a moment to explain your situation over there.

Xbox Supportsupport.xbox.com

If your situation does not get resolved, please feel free to let us know!

-Riley

MarkDevereux

Correct but they couldn't, didn't and wouldn't. I asked them to confirm whether or not another account was billing to my card, I didn't want details of the account just confirmation that there was another account charging it, and they refused citing privacy...
Load of nonsense. I have worked for past 20 years on billing and CRM systems and this is possibly a Microsoft billing problem but they refuse to admit it and refuse to refund the over charging and are making me go back to my bank to lodge a complaint thru
them for services charged but not delivered. All fine because if Microsoft want to fight, I'm happy to kick them, they are nothing but a shower of numpties.....

John_023

Unfortunately I can't love the Xbox support at all because I cannot get them to respond......as mentioned, once I put in anything into the automated chat that refers to billing, it tries to take me to a 'human' who never responds........I did try putting
in details to take out a new account and had a very different experience whereby I could see a queue with numbers on the queue but nothing like this when I mention billing.

So, as said, experience with Microsoft support team sucks and I am not seeing any way to even request a refund or a check to ensure that there is not a second account lurking somewhere. Any level of support at all would be progress......

EA Access billing issue