EA Access annual renew subscription - Over price charged on credit card

Discus and support EA Access annual renew subscription - Over price charged on credit card in XBoX on Consoles to solve the problem; I recently renewed my EA Access annual subscription. Total fee was R$ 59.00 - with taxes already included, but my credit card was charged on R$ 61.60.... Discussion in 'XBoX on Consoles' started by araut, Feb 17, 2018.

  1. araut
    araut Guest

    EA Access annual renew subscription - Over price charged on credit card


    I recently renewed my EA Access annual subscription. Total fee was R$ 59.00 - with taxes already included, but my credit card was charged on R$ 61.60.

    I couldn't find anywhere on support to ask about this difference, so decide to do it here. It is a minor value, but i need to know if i can trust the service about the values it charges on my account. Since the service is for my xbox, i decide to start the
    demand here, and not on EA support directly. Thanks.

    :)
     
    araut, Feb 17, 2018
    #1
  2. jerzeyguy201
    jerzeyguy201 Guest
    Will Xbox Live Gold Cards work with EA Access?

    xbox support via twitter told me that EA Access requires something that can be renewed monthly or annually....basically they want debit or credit so they can just auto charge you if you forget about it
     
    jerzeyguy201, Feb 17, 2018
    #2
  3. Saimaen sais
    Saimaen sais Guest
    EA Access has charged the annual subscription (24,99 Euro) twice

    Hallo!

    I have the following problem:

    I have got an annual subscription of EA Access since September 1st 2014. This year the account was automatically renewed. That's ok, but my credit card was charged in September AND in October, with 24,99 Euro each.

    Thanks for helping me!

    With best regards,

    Saimaen
     
    Saimaen sais, Feb 17, 2018
    #3
  4. Smwutches
    Smwutches Guest

    EA Access annual renew subscription - Over price charged on credit card

    Smwutches, Feb 17, 2018
    #4
  5. Smwutches Win User

    EA Access annual renew subscription - Over price charged on credit card

    You'll need to contact support and speak to billing. http://support.xbox.com/contact-us
  6. Socerest Win User

    Payment and billing

    Hello,

    For Auto-Renews such as EA Access, or Xbox Live require a credit or debit card. (Or PayPal if you have it). The card is not charged if you cancel it in time for only 1 month to be charged.

    Best Regards,

    Vince
  7. charlieecharlie Win User

    status code 80070057

    Any subscription you buy on the console will automatically turn on Auto Renew. In order for that to work, there must be a credit card on the account it can charge when the account auto renews. Even though it is a free month, you must have a credit card
    on the account to start the subscription.

    When that free one month is finished it will renew into a paid 1 month subscription and charge the payment method you added.
  8. Smwutches Win User

    Subscription

    EA Access can only be purchased via credit card/paypal or by purchasing a prepaid EA Access subscription card from a retailer. Currency on your account cannot be used to purchase third party subscriptions.
  9. Smwutches Win User

    Frustrated mom needing help!!

    Overdue balances are only possible if you are subscribed to a service like Gold or Game Pass. When you purchase a subscription through Xbox it starts a recurring subscription. If it comes time to renew the subscription and you haven't turned off auto-renewal
    ahead of that, the system will try to charge you. If they can't charge you, you accrue a balance you have to pay off in order to get back online or use a prepaid card for that service.

    Based on the price, I'd bet he took part in the promotion for Game Pass Ultimate for $1 ($14.99 is the regular price and would be the price it would renew at). Since auto-renewal wasn't turned off, the subscription tried to renew. You can view any transactions
    and subscriptions on his account at http://account.microsoft.com A subscription can be paid with funds from your Microsoft account balance which is possibly how it was started if
    he doesn't have a credit card or Paypal on file, but the overdue balances can't be paid with that method.
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EA Access annual renew subscription - Over price charged on credit card

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