E3 mixpot Tera

ok I earned all the mixpot rewards from the E3 mixer event. I have issues with 2 items. I got confirmation on mixer I have the Tera bundle for E3, I never received it in game

Also I won a neon ninja cumulus cloud class and mount it downloaded to my xbox installed but is still locked in game. Need a little help here.

:)

 

e3 mixpot, no Outer Wilds

I got my e3 mixpots, I didn't get the HALO REQ or Outerwilds. I got Tera which doesn't seem to even be installable.

Please help!

 

Missing Tera E3 Mixpot Bundle

Hey TR Delight,

We were able to determine that you have received the MixPot Reward from the Xbox E3 2018 Mixer broadcast.

This content is automatically applied to the Microsoft Account you watched the stream with. Be sure to check the Microsoft Commerce page while signed-in to find the Outer wilds,
E3 2018 MixPot Classic Helmet REQ Pack & Exclusive E3 Gears of War skin attached to your account.

If you see that content there, you are all set!

 

the neon ninja and class mount are from Trove

 

Hey That Man Diesel,

Regarding your first issue with TERA, you will need to go find the pack in the mail box in-game. As for the Neon Ninja issue, you can get access to that class from the class selection screen within the in-game menu. To have access
to all of your available classes, the tutorial must be completed first. However, if you are still experiencing the same behavior, please reach out to the publisher for further assistance.

Best regards,