E-Mail get with Title "there's a Problem with your Account"

Discus and support E-Mail get with Title "there's a Problem with your Account" in XBoX Rewards & Social to solve the problem; [img] So what is the Problem? I know that there are unpaid rewardpoints in my Account but no more. And yeah they are unpaid since two months.... Discussion in 'XBoX Rewards & Social' started by VilleVali, Mar 16, 2018.

  1. VilleVali
    VilleVali Guest

    E-Mail get with Title "there's a Problem with your Account"


    E-Mail get with Title "there's a Problem with your Account" [​IMG]

    So what is the Problem?

    I know that there are unpaid rewardpoints in my Account but no more.

    And yeah they are unpaid since two months.

    :)
     
    VilleVali, Mar 16, 2018
    #1
  2. Call of duty: Elite trouble

    Your problem is with your xbox e-mail/ account not elite.
     
    sons of anarchx, Mar 16, 2018
    #2
  3. MisterFizzle
    MisterFizzle Guest
    Refund Confirmation on your recently expired token code

    Hey Saint,

    They should get in touch with an e-mail to the e-mail account you used to set up your Microsoft Account.
     
    MisterFizzle, Mar 16, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    E-Mail get with Title "there's a Problem with your Account"

    Hello VilleVali,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have been able to provide fixed deposits as they work on the issue. If you receive such a deposit, it will appear as a refund with a negative
    amount on your commerce page at (Sign in to your Microsoft account), since they will be adding funds to your account. We apologize for the inconvenience, and ask for your patience while our other team works on a
    solution.
     
    XBLRewards8, Mar 19, 2018
    #4
  5. XBLRewards8 Win User

    E-Mail get with Title "there's a Problem with your Account"

    Hello VilleVali,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have been able to provide fixed deposits as they work on the issue. If you receive such a deposit, it will appear as a refund with a negative
    amount on your commerce page at (https://commerce.microsoft.com/), since they will be adding funds to your account. We apologize for the inconvenience, and ask for your patience while our other team works on a
    solution.
  6. I Dashboard It Win User

    Help please!!!!!!!!!!!!!!!!!!!!!!!!

    When I saw the title I thought it was going to be a harassment problem...

    -

    If that old e-mail no longer exists, create a new e-mail and change the WLID on the Xbox LIVE account to the new e-mail.

    -

    Happy gaming!
  7. Senryu BR Win User

    Xbox Account

    You can change the e-mail (the answer is YES!!!)

    You go in your account go to your register and change the e-mail (warning!!! if you want to change the e-mail that e-mail don´t have be atached whif no account in XBL, because you can´t use the same e-mail for 2 accounts).

    If you don´t have that problem is just change and wait the e-mail of confirmation

    And go to WLA management and use the remove account tool for the Unwanted account

    If you have already use the e-mail you want in the "unwanted account" you have to do a little marathon...first go to account you want to delete and change there the e-mail (put a non used e-mail, just to speed up the process you can open a new e-mail in
    some free e-mail service...after changed now you can change the e-mail in your "main" account and put the e-mail you wish and after changes the e-mail of both accounts you can dlete the Unwanted account by WLA if you cant knok the adress go to xbox. com account
    management and in the low page option you have account management there you can manage your account.

    I hope i help you and forgive my bad english it´s self learnerd.
  8. sons of anarchx Win User

    Call of duty: Elite trouble

    Your problem is with your xbox e-mail/ account not elite.
  9. MisterFizzle Win User

    Refund Confirmation on your recently expired token code

    Hey Saint,

    They should get in touch with an e-mail to the e-mail account you used to set up your Microsoft Account.
Thema:

E-Mail get with Title "there's a Problem with your Account"

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